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September 2022 by Mike Thezen
Terrible customer service. Kim yelled at a disabled person
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September 2021 by Jill S.
Great Southern Bank in De Soto, Ks is hands down the best bank ever! The customer service is hands above the rest. We have been going here for many years. Our kids opened up saving accounts when they were young and used to bring their saved dollars in on regular basis. I believe it was Lauren who helped us many years ago. Lauren is amazing! The kids felt so special opening their accounts. Now they are mostly grown or on their way and Great Southern has been a part of this and helped with the transition to different accounts along the way. Great Southern is like family. Jacob is so awesome, smart and has over the top customer service skills. The other day I was in there and he took care of me and 3 cars in the drive thru in a matter of minutes. All with a smile. Super smart and sweet. He knows everyone of our 4 kids names. It goes a long way. Love this bank bc of its employees!! Lauren and the other gals are also Super sweet, as well!! They are very good at their job and very helpful! Love them!!!!! We have also used the Great Southern in Camdenton, Mo at the lake. Also one in St.louis and in Lees summit. All were fabulous so it must be a pre requisite for all employees to be like Jacob, Lauren and the other gals! ! Thank you Great Southern! We are your biggest fan! I wish I could rate them 10 ⭐️ stars!!
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August 2021 by Jill Schnieders
Great Southern Bank in De Soto, Ks is hands down the best bank ever! The customer service is hands above the rest. We have been going here for many years. Our kids opened up saving accounts when they were young and used to bring their saved dollars in on regular basis. I believe it was Lauren who helped us many years ago. Lauren is amazing! The kids felt so special opening their accounts. Now they are mostly grown or on their way and Great Southern has been a part of this and helped with the transition to different accounts along the way. Great Southern is like family. Jacob is so awesome, smart and has over the top customer service skills. The other day I was in there and he took care of me and 3 cars in the drive thru in a matter of minutes. All with a smile. Super smart and sweet. He knows everyone of our 4 kids names. It goes a long way. Love this bank bc of its employees!! Lauren and the other gals are also Super sweet, as well!! They are very good at their job and very helpful! Love them!!!!! We have also used the Great Southern in Camdenton, Mo at the lake. Also one in St.louis and in Lees summit. All were fabulous so it must be a pre requisite for all employees to be like Jacob, Lauren and the other gals! ! Thank you Great Southern! We are your biggest fan! I wish I could rate them 10 ⭐️ stars!!
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June 2019 by brian nalley
Great people who know you and without getting anyone in trouble, they don't even ask me for id. Of course I give them mine, but they are very hands on and hire locally.
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April 2018 by Rob Hunter
Service is good and the employees are very friendly and extremely helpful!
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March 2017 by Haley Bunselmeyer
Great bank, the tellers are really friendly and easy to work with. I feel safe that newer tellers ask to verify my identity until they recognize me. It has a nice hometown feel to it, but there are a lot of services provided. They have a nice app that is easy to use. My only complaint - and it's corporate's fault, not the local branch's fault - is that they've been telling customers for years that they're "looking into" Android Pay and Apple Pay. So many small banks are participating now, but not Great Southern.
