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July 2025 by Abigail Vohs
I have usually had a wonderful experience at this post office. I have even recommended it to family and friends. But I had an experience the other day that rattled me and will make me weary to go back anytime soon. My husband is deployed overseas for the military, and I was sending him a care package on my way to an appointment. The last time I had sent him a package, the postal worker told me to try filling out the customs form online because it would be easier, so that’s what I did. I downloaded what I thought was the barcode for the worker to scan once I got there, since I don’t have a printer to print the label. I showed the barcode to the woman who was working the counter, and she looked at me like I was crazy. I explained that I had filled out the form online and paid for shipping, and I just needed the label printed. She told me that it should be a QR code, not a barcode. I asked her where to get the QR code, and at this point her tone became very condescending and flippant. She said she had no idea how to find it and pretty much waved me off as she left to do something in the back. When she finally came back, I tried to explain that I had paid for it already, I showed her the receipt, and asked again where should the QR code be, and she just kept shrugging and giving me this smirk like she was enjoying my struggle. When I had paid online, I got a notice that I had until midnight to ship the package, I was on my way to an appointment, which now I was getting close to being late for, and the post office would close before I could come back. I stepped outside to compose myself, because I was starting to get upset, and click around the website, and fortunately was able to find the QR code. When I walked back in, her whole tone shifted. Suddenly she was super cheerful and happy, saying she was so glad that I figured it out. I don’t blame her for not knowing every inch of the USPS website, but her tone and attitude was so rude and made me not want to return for some time unless I know it’ll be one of the really nice men who work there.
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February 2025 by Travis Copple
Usually no issues with this post office. Needs a larger package chute and a self serve kiosk.
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December 2023 by Elaine Minter
This is the best post office in Johnson County! They are always kind and efficient.
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October 2023 by Sydney Wilkins
I recently had an issue with a package that said it was delivered but I didn’t get it. I called the post office and they fixed it quickly. I wish I could thank the lady who helped me on the phone personally!
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April 2023 by Karen McDanie
Everyone that works there is so nice and friendly!!!!
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March 2022 by Lauren Kelly
I had something delivered to De Soto and when I checked if it had been delivered, it was marked as delivered in Linwood. I sent a document that needed to be in the hands of the correct person and having it marked in a completely different zip code is unprofessional and, quite frankly, alarming to someone who is sending important documentation to a specific person.
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March 2021 by Jessica Stephens
this is my favorite post office, they are super fast with getting packages and letters sent out. The staff are so friendly too. I had trouble with sending out a large amount of letters at one time and they were so helpful with figuring out the problem and giving me a great solution.
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January 2021 by Joyce Bassett
The employees are very friendly and helpful. I use a walker, and as I have trouble walking, the employees will help me by opening doors and have even carried packages to my car.
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August 2020 by Meg Allen
Shout out to Jeff who went above and beyond to help get a package back that I addressed wrong!! He made my week getting it back! Fantastic customer service!
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December 2019 by Michael Jackson
Always great customer service, compared to Olathe downtown office they are wonderful!!! Do wish they didn't close for lunch though...
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November 2019 by Meg Hernandez
Shout out to Jeff who went above and beyond to help get a package back that I addressed wrong!! He made my week getting it back! Fantastic customer service!
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July 2019 by Kristin Sabo
Our delivery man refuses to deliver our mail and put our mail on hold against our wishes. We cannot trust to put our outgoing mail in our mail box because he wont pick it up. We have complained to the post master but she won't do anything about it. Very unsatisfied.
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July 2019 by Brandon T.
The lady who answered the phone was pretty rude. Gave no help at all. I know from previous experience they can contact the drivers and this lady hung up on me and said she couldn't do that. No customer service at all. No apologies or anything.
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June 2019 by Michelle Melrose
Always willing to help and so nice!
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March 2019 by Connie Hsu
A local small post office
