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October 2023 by Rick Dirks
The entire group knows their stuff. Everyone is professional and does a great job communicating.
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June 2023 by Heather A
Brad and Donna were my saviors! Driving through Kansas to visit family, I had car trouble on the highway. Called D&B about 10 minutes before closing. They both stayed until I limped my car to their shop. Ended up going to another shop simply because D&B had so much business and I had a super tight timeline. I would 100% trust them with my car if I lived in the area.
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April 2023 by S Murphy
They fixed an issue that 2 other shops didn't even consider. I will be back when I need service again. Very happy!
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February 2023 by Ethan Benson
Went in for a brake job and was left with a bolt being loose on the left front side caliper. Took my car here expecting to not have to clean up their work when they got finished.I tried to call and have them take a look, but they sounded more interested in quoting me for a new brake caliper. Jacked the car up myself and found the bolt being completely loose.I also found a metal hook that is used to hold light fixtures. If that fell off, someone would've gotten a flat tire from it.I tried asking them to take a look like I said, but instead of owning up to their mistake and working with me on my time.... they would rather schedule whenever was easiest for them.Will never work with them again and I suggest you take your car and money to a shop that will give you quality work.
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October 2022 by Aiden Hamilton
Knowledgable and trustworthy! Been taking my cars there for years. They have always gone above and beyond!
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September 2022 by Dylan D.
This shop does good work but is very expensive compared to other shops in the area. Plus, the man at the front counter comes off cold and demeaning. I don't like paying for condescension.
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August 2022 by Melissa McIntosh
D&B is always honest and prompt with me. They get my work done quicker than expected and stand by what they do. I got a fan replaced a year ago and my car started overheating last week. I called and Brad said to swing by on my way home if I could. Brandon was able to come out immediately and see that the fan wasn't working. Got it to start and pulled it into the shop to fix the connection. Thanks guys!
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July 2022 by Kristen Knowles
Always the best, most honest service from Brad and his team.
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February 2022 by sun go
Today I got high-centered in a snow drift and couldn't get myself out so I googled towing services in Derby. D&B showed up in the top of the search so I called...turns out they don't provide towing services anymore but they gave me a number for a towing company. Brandon was kind enough to say he'd be happy to send a couple guys out to help me but all their techs were busy at that time. He offered to call me back in 15-30 minutes if someone became available. I called the business number they provided for the towing company but didn't get an answer. I called 6 other towing companies and they were either not taking any more jobs for the day or the BEST case scenario was a 2 hour wait. Thankfully I had plenty of gas to stay warm in the 18 degree temps. I called back to D&B to let them know if someone was able to come out in the next 1.5 hours I would still be there since I was on a 2 hour waiting list. Brad answered that time and said he'd see what he could do. I felt horrible for getting myself into this mess and imposing on others. Within about 30 minutes, Tom showed up in his personal vehicle and without the best of circumstances (nothing to hook onto and very deep drifts) he single-handedly got me out of the mess I was in and never once complained. He didn't want to be paid, he just came to help. AMAZING! I know they're in business so I insisted he take the little bit I had with me but it was NOT enough. THANK YOU, D&B's Brandon, Brad, and Tom for your assistance today! Tom did the hard work but I know it take everyone to make the team successful and you all played a part.I highly recommend D&B Service Center in Derby for all your auto needs! NOTE: they technically don't offer towing services any longer but they have just about every other service there is for your vehicles. Check them out!
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January 2022 by Robert Johnson
Brad very knowledgeable. Has 4 mechanics working there.Has ample bay areas inside. Does a through job diagnoses problems.Makes sure customer is kept informed on situations.Very reasonable on costs.knows best. places to look for repair parts.
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October 2021 by graham hamilton
As usual, D&B service is outstanding. We have been going to Brad for near 20 years., and recommend him highly
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October 2021 by Tracy Blake
The best! Have trusted them with our cars for years. They have met all our needs and more. Would go no where else.
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September 2021 by Ron Z
Always friendly and professional. They do the highest quality workmanship and stand behind their service. The only full service automotive service shop I trust in Derby. You won't be disappointed.
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August 2021 by Patsy Stuke
I had a major issue with car. Doug got my car in, analyzed, and replaced my battery very quickly. Price was reasonable. If needed, I will definitely use D&B again!!Service: Battery
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July 2021 by Dewayne Horner
Brad at D&B offers great customer service. I feel like I was treated honestly and fairly. They will definitely get my continued business.
