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February 2024 by arden ritzel
I had two flats had the car dropped off via tow truck.The person I spoke first told I needed all tires replaced I said can we just replace the two needed. I was also told one rim needed replaced I said sure.To not go into to much detail I asked multiple times to have the rim they claimed needed to be replaced put in my truck along with the tires and donut replaced.I forget to check when I picked up the car but as soon as I got home with the car I checked and they did not give me my rim/ tires or the donut back…I called and the guy told me the rims been recycled and the donut was no good and the tires both got recycled. Again I asked multiple times for these to be given back my property and it was not done and no one cared…….When I have time I will contact cooperate office regarding this clear shady practice.For me this makes me question if things and will never do business with a company that handles business in this manor.
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December 2023 by Ron Poelstra
Other than being understandably busy, this is the best place around Derby for tires and tire service. I only deal with these guys now and have since they opened. Great people to deal with. Would like to see them expand to alignments.
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November 2023 by Mandi Endicott
They were extremely professional and polite! Had me in and out quickly and were very helpful! Best customer service I have ever had!
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November 2023 by x Penguinn
My husband and I always choose to go to discount tire with all of our car needs. Their employees are always so nice and have fast service. Any issue I have, they always help me resolve it. Big shout out to Dalton and Caleb for getting me taken care of tonight.
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October 2023 by D.R. Evans
Avoid this place. I bought 4 new tires from them. A week later I got a bolt in the tread. Was told that it could not be fixed as it had cut thru the steel belts in the tire and they would have to order me a new tire. A week or so after I got the “new tire” I had time off to replace it onto the car. Found they had just plugged it and given me back my original tire. I will never go to this business again
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October 2023 by Paul Dotson
Rotate and balance tires purchased in the past from this location. Extremely friendly counter help. The job was done under 30 minutes with my reserved appointment.
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September 2023 by Erin Padfield
I spent $600 dollars on a set of tires from here which included "free" lifetime tire rotation and flat repair. My back driver side tire was slowly losing pressure so I brought it in to get it patched. The guy that checked me in said 45 minutes and 10 minutes later he came back and said my car was ready. That was really fast for a tire to be patched, it's also really convenient that my tire pressure was the exact same as when I dropped it off (I have real time TPMS). After driving it for a couple of days my tire was losing pressure at the same rate as before it was "patched." Apparently they thought I wouldn't realize they didn't patch my tire. I spent $600 and this is the level of customer service I received? Walmart as better customer service in this place.
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September 2023 by Josh Williams
Good guys to deal with. I would recommend this place to anyone. Talk with Caleb he’s very professional and did a great job getting my car in and out.
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September 2023 by Kendall Slovak
What an absolute experience today was! First, I was greeted kindly at the door with a hello and off we went! The service was excellent and I will be back because of today. Thank you!
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August 2023 by John L.
The staff and techs at this location were very friendly and considerate. They listened carefully and worked to accommodate my requests. Service was quick and they explained what they were doing. I had them replace tires on my travel trailer. They balanced the tires and were careful when jacking the trailer to avoid axle damage. I was pleased they verified required torque and actually got out a torque wrench to verify torque rather than just using air gun settings. Tire pressures were also set correctly. I was very satisfied with the whole process.
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August 2023 by Shane Klindt
Great customer service in the front and an excellent variety of tires to choose from. We had one issue where the wheel was put on too tight and broke some studs, but they fixed it and we've purchased all of our company truck tires there since.
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August 2023 by Cori Brewer
We really appreciate you guys getting us in at the end of the end. Very friendly, fast and professional. First time customers here but we’ll definitely be back! Would definitely recommend to anyone.
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August 2023 by Justin Henson
Unsure what the point of making an appointment is. I've been here 50 minutes past my scheduled appointment and they still haven't taken my vehicle into the shop.Everyone seems friendly , but this is kinda ridiculous.Update: Their online check in they text you is apparently "an old system" that they don't use anymore. Ignore those texts if you schedule online.
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July 2023 by The Wright Guys Home Services LLC.
Big shout out to Josh and crew in Derby. Had a "situation" with an installation on my dually. They were fantastic and made things right. Customer service is above and beyond. Thanks guys!
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July 2023 by Macormac Fab and Kustom
This is long overdue, but this place is awesome! They have taken care of several vehicles of mine and I have had 0 issues. I have taken classic trucks to brand new vehicles and they always go out of their way to assure I am getting exactly what I want. Today they installed 4 in stock tries in 30 minutes. The customer service is top notch, and the staff is super helpful and knowledgeable. It sure is nice to have a top notch tire shop like this in Derby!
