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April 2024 by Aaron Smith
I can remember when Freddy's first opened in Whichita. The weird new restaurant with a big ice cream cone on the roof. I thought - what a weird place, I'm not eating there. Many years later my family took us to a location that had opened in another state so I felt obligated to give it a try. From that day on, I have been a huge fan of Freddy's Frozen Custard and Steakburgers. At the core of my approval is the quality of the food. Everything tastes great, the burgers, the hot dogs, the fries, and especially the frozen custard. I have never had frozen custard before, and honestly it didn't sound like something that I wanted to try. But it's exceptional. The locations are neat, well staffed, and well managed. I even got a chance to meet Freddy one evening. He was personally handing out tickets for free meals at the Wichita Rock Road location. Freddy's is absolutely a model for how quick service restaurants should be operated. My only complaint; like so many other food providers, they have fallen into the trap of keeping prices high long after supply chain issues have eased. While I realize labor costs have increased and stayed high, the per person value is hard to justify - even for a great product. I hope they can find a way to manage costs and maybe even lower prices. I would like to eat there many times a week, but I feel like for over $10 per meal per person - it's a dinner only treat once a week.
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April 2024 by Donna Machutta
Little trouble getting our order right, but good food.
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April 2024 by Jessica Bell
Good food, fast.
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March 2024 by Tim Breeden
Ordered Fish Sandwichs for my wife and I. Both were under cooked and fish was refrigerator temp inside of breading. Sent both back and it came out the same the second time. The Derby Location.
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March 2024 by Ron turner
The food was it excellent. Can’t say that about the young lady who basically threw my change at me. The employees name was Logan.
Order ID AAAR8L5LAGF2
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March 2024 by d schminke
This place used to be pretty awesome. But it's really gone down hill.I miss when they made the fry sauce in house.Their fry sauce is not good anymore.
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March 2024 by Msftude James
I love me some Freddie's!
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March 2024 by Dave C
The best chili dogs, burgers, chicken strips and ice cream. Grand kids loved it.
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February 2024 by bonnie clark
Chicken sandwich and it was horrible. It was like rubber. Also had skin on it. Wondering what has changed. I see a lot of complaints.
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February 2024 by Christina Perry
Dietary restrictions: You can customize your food they way you like it there is some stuff not possibly but there is a good chance it is for everyoneParking: There is plenty of parkingKid-friendliness: Every kid will love Freddy and every kid at adult will love it tooWheelchair accessibility: You can get in with a wheelchair very easily
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February 2024 by Patricia Wesley
Went through the drive-through last night and the double burger that was supposed to be free when signing up for the app on Freddy's was only a single... french fries were Stone Cold the lady that I was working for/ buying the food for sent me back to get hot fresh food.... I left the food and she called me to come back to see what she had got from the drive-thru this is ridiculous you cannot tell me that somebody that was cooking on that grill last night did not see the skins of this onion before they put that on the patty melt when prepping this order...the lady choked on these onions...this is unacceptable food service....what if this had been a child???onion overkill.... someone needs some more training before they work on the grill putting food together.... and as for the general manager at Derby Ks location............ this is WHY people complain about food from your restaurant and it being wrong so don't be handing me anymore business cards out the window with corporate numbers on them until your food service improves...... this is only the second complaint that I have had to turn in to this particular restaurant in Derby Kansas
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January 2024 by Robert Kauffman
I’ve always had pretty good food until now. Your prices have gone up and the quality is way down. My hamburger. Tonight was totally burn up and union rings were dripping grease. All four of them won’t be going back.
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January 2024 by S H
We ordered a double Pattymelt plain, large fries, a double cheeseburger plain, an onion ring & a regular cheese curd. Our total was under $30 (winter 2023) the smashburger was just okay, pretty crispy edges, everything was very salty. And I know it's fast food and everything is supposed to be salty but this was overly salty. The fries had a seasoning on it that was not appealing, they were tiny matchstick style, the onion rings were the type that you bite & the onion falls out of the breading, we sampled a few of their signature sauces, & we were not too fond of them, the cheese curds are good, but it's fried cheese so whats not good about that? Service was fast, service was nice. This location had a drive-thru so the parking lot was packed, the place was popping, they were running out of trays & stuff so yeah, to get our order right & also have it be speedy AND kind, as well was impressive. It is just a strip mall restaurant as well, it's akin to a five guys or another barebones, a few booths, a few chairs, diner place. It's a chain. Didn't know that when we decided to try it. Not sure we need to try another.
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January 2024 by Shalon Lock
Waited in drive thru over 15 minutes.
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December 2023 by Lynn Bertrand
Can't complain about Freddy's, the food is always hot and freshly made.I've been forced to edit my initial response. We used to think going in to Freddy's provided a better product. But lately, its been awful. Not the usual generous HOT fries, or a hot fresh, hamburger...so hot that you can barely pick it up.Yep, its true...seems like their expeditors have changed to the detriment of the chain. We keep giving them second chances but not anymore. You've successfully broken our addiction to your hot - yummy food.
