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April 2023 by Abbey Griffin
The woman I worked with was extremely nice and personable, and really sweet, but that was the only remotely good thing about my experience. I had easy taxes this year (no student loans, filing single, etc.) I was there for over 2 hours when it should have taken less than an hour. But because she was the only one in there, she kept getting phone calls and pausing her work on my taxes (who had an appointment) to talk to people. When it was time to pay, she had given me an estimate at the beginning of how much it would be, and then at the end she told me it would be $300 more than she told me at the beginning! I specifically asked her for an estimate because I didn’t have much to spend and I didn’t want to get into that position at the end where it was too much. I understand that an estimate might not be spot on, but $300 more is unacceptable. I must have made a shocked face because after a few seconds of silence, she gave me the estimated price because I couldn’t pay that much. I had cash and was told that they didn’t have $2 in change in the store and I had to drive and break my $20 at another business, then come back and pay the rest. Overall, it was a ridiculous experience and I won’t be using them again.
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March 2023 by Ruby Pryor
They were very detailed and accommodating of my needs. 5 stat customer service
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February 2023 by Kari Rice
Great customer service
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January 2023 by Monica Franklin
JH in derby way to go ladies! Big shout out to you all!!!thank you for your help and answering my questions..
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January 2023 by Lakricia Ricks
I love Jackson Hewitt & my tax preparer Ms Ruby! Been a client of hers for 20+ years... She is very friendly, polite, and very knowledgeable & knows exactly what she is doing. Highly recommend her!
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December 2022 by John Phillips
Ruby is derby was absolutely amazing and I will forever be going back to her
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December 2022 by Kelley Knight
Ruby is the lady to go see has been my tax person for the last 5 years you couldn't get me to go anywhere else
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December 2022 by Erica Sandoval
Really appreciate this tax service T-E-A-M hospitable, family~oriented...☺ Thank You, above & beyondMrs. Ruby, Jessie, Jenny, Rachel & Amanda!!!
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December 2022 by Donna Clemons
General manager is very knowledgeable about taxes and does a great job and she is very patient.
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December 2022 by Lejon LaRue
They did everything for me !It took no time at all.And the lady was very nice.
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December 2022 by Robert Comradd
R&D tax did an awesome job: will refer them???
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December 2022 by Santana Chaplin
Jackson Hewitt is a great place to go everyone is friendly
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December 2022 by Kathrine Boston
I have been using Jackson Hewitt for about 4-5 years now but it's not the company itself that keeps me coming back...it's the wonderful Mrs.Ruby Turner and her lovely daughter. Both have prepared my tax files in the past year and I am always satisfied.The work is always through and done correctly. Not to include the hospitality that's shown to her customer s is unmatched. Her new office in Derby Ks is beautiful it's next to the driver solutions building in that shopping center don't hesitate to go and speak with them about all of your tax season Questions.
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December 2022 by Susan McBride
Called Jackson Hewitt Tax Service on Sunday afternoon and spoke to a lovely lady by the name of Ruby. Shortly after the call I was in her office discussing with her my concerns on my current tax return that I had filed. She reviewed all my paperwork, answered all my questions and immediately set my mind at ease reassuring me that all is well.Thank you Ruby!!
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December 2022 by Caycie Ligon
Ruby & Jenny provide quick & incredible service! This our second year having Ruby do our taxes and we will continue to use her for many years to come. Can’t recommend Ruby and Jenny enough!
