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November 2023 by B G
Unpresentable staff, there were 4 workers bunched up looking rough , they had a lady’s cash register meet up chitchat corner party and not helping / assisting customers , they looked like they were bored of customers and looked at customers as if they are not welcome … will not b purchasing here at this location anymore .. unprofessional, unpresentable, unwelcoming lazy, staff…
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April 2023 by Richard Hampton
Service is wonderful, product always satisfies the image in my head!
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March 2023 by Bailey Altendorf
I was super nervous about coloring my hair myself but the ladies that were working were so extremely helpful and nice. Thanks to them my hair turned out so good!
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February 2022 by Shay Seaton
Amazing but they need to lean to open door when it 10:08 like it cold today
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October 2020 by Just Me
The lady that helped us today was amazing and very knowledgable
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September 2020 by Michelle Little
I wish I could upload a picture. I went in a couple of days ago with darkblue/purple hair that was a temporary conditioner but wouldn't wash out. I didn't get her name but the cutest woman helped me. Platinum hair with a little pink peekaboo. my hair is now aqua and I'm a mermaid lol. Thank you soooo much!!!
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May 2020 by Erika Smith
Got what I needed but was rushed and followed around. I don't mind help but I knew what I needed and would have liked not being hovered over for no reason. It was my first time at this sallys I'll not go back.
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January 2020 by Noobmaster 8917
Today while I was there another customer came in got what she needed then proceeded to check out. Unfortunately her transaction did not go through even though it said it did on one end and I guess this has happened before at this store and another store and is why she now shops at the Derby store only. (mind you it was unknow at the time that it didn't go through and walked out with $30 worth of basically free stuff.) With this being said she began to complain when the women at the register asked if there was any way she could check on her phone maybe to see if it was taken out so they knew if the needed to run the transaction again, because the lady didn't want to run it again. She became very rude and verbally abusive to the women helping her and no matter how the women behind the register tried to help or make it better this women wasn't going to budge. I have to say that the women behind the counter held her composure very well and was very professional even though you could tell that not only was she getting frustrated as well but just wanted it to be over and I don't blame her. My thing is the customer has had this happen before (3× to be exact because she continued to say so many times) even changed stores because of it, why don't you just take cash? In less your just trying to get free stuff? But anyway good job to the employee you did a fantastic job.
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December 2018 by Tayla Jade
Very helpful lady working! Helped me chose the best products within my budget and explained to me exactly why the product would work best.
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December 2018 by Melody Everett
Plenty of face masks, hair dye and nail polish. Sign up for better discounts.
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June 2018 by Dilly Ward
I hadn't dyed my hair in ages and the ladies at the store were the absolute best in helping me find exactly what I was looking for! Jerica walked me through the process and explained anything else that may have come in handy to make the process easier. Most places would have treated me like I was an idiot, which is why I quit dying my hair to begin with, but it was wonderful to walk into a place and actually get the help I was looking for! The end result was better than I had been prepared for and it was all thanks to the extremely nice ladies who were working that evening! Thanks for the help!
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June 2018 by Lauren Rosendale
I work here
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November 2017 by Wesley Green
If I could give this store a zero I would. The lady was rude and didn't care about her customers. I walked in on her belittling another employee. If you come here. DO NOT check out with Sheri. Rude disrespectful cretin and shouldnt be allowed to be manager of anywhere. If anyone else has had problems with her speak up, unless this was just a fluke.
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October 2017 by Jckac Marques
The store has a good amount of beauty supplies and different brands, but the customer service is awful. The lady in the register didn't have a clue about beauty supplies, procedures or anything about cosmetology in general. When I asked her for help, she couldn't give me any good advice and then returned back to her cell phone ignoring that I was still there.
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May 2017 by Rebecca McWithey
They were very helpful. Not only did they check in back, the found something similar to substitute. Very friendly & courteous.
