Citizens Bank of Kansas offers convenient services, including replacement cards, with staff willing to assist even after hours. One customer appreciated how quickly they received a new card through the drive-thru after calling near closing time, highlighting the bank's good customer service. The bank is highly praised for its personal approach and friendly staff, with a customer mentioning that Brody provided excellent care and guided them through a car loan process smoothly. Overall, Citizens Bank of Kansas is known for its friendly, helpful service and commitment to making banking easy and personal for its customers.