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August 2023 by Jack Carreno
Hey drivers Dodge City Kenworth is a pretty piece of work ? they do poor work and lie about their warranty. I pray for one that gets caught up with the anyone with their system. Wichita headquarters is where the best lies are told. The will not be man enough to answer the phone ?. I have been out here for 30 years and they are one of the worst ?. So if you can please try to make it to KC.or Oklahoma city. Be safe out there drivers.
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August 2023 by Brian Black
Great folks to work with on getting my rig back up and running. The tech working on my truck is very knowledgeable about paccar engine issues and found what no other deal has been able to. Thank you for getting my truck right. Would definitely come back there for any reason. Parts service what ever you need .
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August 2023 by Donivan Weis
Haven’t had any service done here yet. But I waited at the service counter for awhile while multiple employees looked at me and walked passed me and didnt say anything. I walked out. And they charge 200& an hr for laborWas advised it I should have walked into office so perhaps it was my fault. But definitely happy they came out and hooked me up a day in advance.They dismissed my codes tor free
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August 2023 by John Peila
Very friendly and professional service department.
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July 2023 by handytony1
I take my 2019 579 peterbilt in because of adaptive cruise fault,low beam intermittent working,power outlets under ac/heater control inop noise under truck 6410 was the final cost and adaptive cruise control still not working and noise still there..brought the truck in on the 22nd of June got the truck back on the 26th. With the service writer still telling me they couldn’t find the problem with the active cruise control. But still charging 209.00 and hour. Every time I went in to talk to service writer the tech was working on another truck I sent a message to them. Of course no reply.I Will get some automated message now that I posted a bad review. 6410 for a fuse and low beam replacement I pull into a TA. Some unknown tech trouble shoots the situation comes back to me and says did they tell you that 2 of your airbags are leaking which is causing problems for your leveling valves? Another 1187.00. But problem solved. Your techs not mechanic need more training.
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June 2023 by Jane Grace
I bring my truck showing some fault and they change the sensor and alternator.sensor will be 720 dollars and alternator will be 1180 dollars and make the bill of 5100 dollars total .so 3000 dollars they charge me labor for putting sensor and alternator.I will be surprised how they can make 5100 dollars but no option I have to pay .so before going please make sure what they will charge you
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May 2023 by Tim McCoy
The finest staff I've ever seen ?. Fixed my truck quickly and properly.
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January 2023 by Luke Hertel
Service department and the mechanics shop are fantastic. One of those places that you can call, ask questions, and get answers without feeling like your being a bother.
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October 2022 by Mark Howe
I was able to catch up with an old neighbor who works there,but they didn't have the part that I needed.
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August 2022 by David Nichols
My truck was derated due to emissions system while on a team load. I pulled in here on Saturday expecting the worst. These guys are fantastic! They pulled me right in and diagnosed the problem immediately. Amazingly, they had the DEF quality sensor in stock and had me back on the road in less than 4 hours! Highly recommend Dodge City Kenworth.
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August 2022 by Elsie Ejisimekwu
Thank You ?. Service was excellent and extremely pleasant. We need more dealerships like you . You are definitely number one on Cole Train Express list. Thanks Douglas ?
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August 2022 by Kirk Peel
Was told that the repairs to my a/c would be done today due to parts needing to come in. Was done and rolling last night. Fast, friendly, and wanting not to waste divers time
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July 2022 by Brady Greenwaldt
Awesome ppl to deal with. Ponda is a sweetheart. I’ll do business with them again for sure!
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July 2022 by Frank Udovich
Excellent work. Better than excellent customer service!! Ponda went above and beyond to get me checked out quickly and back on the road.
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July 2022 by Rico Suavey
I deliver product to this faciand everyone there is so nice.
