The Edgerton Bank is known for its friendly and helpful staff, especially Mona and Jackie, who are always happy to greet customers and assist with banking needs. Customers appreciate the great service, kindness, and quick help provided when issues like card theft arise. The staff efficiently set up accounts and answer all questions, creating a positive experience. Many customers feel confident recommending the bank to others and enjoy visiting regularly. Overall, Edgerton Bank is praised for its welcoming atmosphere, helpful employees, and excellent customer service.