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August 2023 by Rusty Avrett
Great service.. Very polite people
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July 2023 by sarah Williams
The nicest bank, very honest and quick every time I've never needed help. Love this location!
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July 2022 by Kimmie Silver
My husband and I love this location! Awesome staff & Linda always goes above and beyond to help us both. Highly recommend Bank Midwest.
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May 2022 by Lesa B.
after about 30 years of banking at Bank Midwest in Edwardsville we took on the pain staking task of changing banks. We had several accounts there including 2 business accounts. I noticed over the last few years that all but one employee who had been there for years left. So I knew things weren't good. Then the bank made things very complicated for any additional banking needs we had. Though they knew our financial history and reputation, it did us no good. A couple of the employees in the local branch were friendly but they can not make any real banking decisions. Too much oversight I guess. I don't know but they usually blamed problems on the people above them. When we did make the decision to leave the bank and close our accounts NOT one person said we are sorry to see you leave, or it's been our pleasure doing business with you all these years. Nothing. Last few times in there it looked pretty empty. I'm guessing this branch is going down hill.
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March 2020 by SL D
Most excellent customer service
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July 2019 by Liz Crabb
Been banking here since 1990. Now after 30 years we pay $30 a month service fee on our meger Social Security. It's not a lot but on a fixed income $96 a year is a lot to us.
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July 2018 by Ð®Ð»Ð¸Ñ Ð“ÑƒÑ€ÐµÐ²Ð¸Ñ‡
I opened a checking (debit) account in Summer 2017. When signing up, I specifically asked assistant VP Jonetta if there will be a service fee. The answer was "if you transfer your pay check, no, there won't be a fee". Then in winter 2018 they started charging a fee if I have less than $800 sitting in the account. It's a checking account - I use it for paying bills. Who on earth would have $800 sitting in their checking account? It's not my savings account or my credit card! When I called and spoke to customer service, they knew nothing about this fee. Then later I spoke to Jonetta and she explained that this fee became affective in September, and all clients got a letter by mail. Then why are customer service reps not familiar with it? You know what she replied? "well, don't you have an account from where you can transfer $800 so that it remains in your account?" No, Jonetta, I don't . Last time I checked my last name wasn't Rockefeller. Nor am I a VP of a bank. What bothers me is not an $8 fee, which is a total BS, but that I can't trust them anymore. I signed the agreement that says nothing about $800. I hope you understand that it's impossible for me to be a happy customer when my bank alters the signed agreement behind my back. I'm looking for a new bank.
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May 2018 by Lana Pier
I was a customer there for 10 years. It changed ownership/ investors/ whatever. Started charging an $8.00 service fee for the free checkimg accounts unless you met one of their exemptions. I didn't meet one (some are ridiculous) so it was time to go. Offer customers pretty much nothing except a place to put your money.
