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May 2023 by Mark Hughes
These guys are awesome! This was a husband and wife team with a beautiful, friendly German Shepherd girl, and the experience that we had renting a car carrier from them was incredible! They went WAY out of their way to help and accommodate us and to save us money. My wife and I couldn't have asked for a better experience. Through my life, I've used equipment and trucks through various companies all across the U.S., and this was most probably the best experience that I've had! Thank you guys so much for your help! Blessings!!!
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October 2022 by Billy Duncan
Crushed a 16k truck. No calls to arrange any kind of delivery to our house. Garbage people too
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August 2022 by Jaffra Hensley
I scheduled an appointment to have my vehicle fixed last week. Today (Monday) it was due to be fixed. They open at 8am however they didn't show up until close to 8:30. When they arrived, I was told they could not fix my car today. They didn't even know if my part had come in yet. I had pre-paid for this service. I ended up having to use a different shop to get it done. They said they could not give me a cash refund. So they would put it back on my card. I specifically asked if the refund would be immediate or if it would take a few days. I was assured it would be instant. It was NOT. I called to inquire and was rudely told to talk with my bank. Not returning ever.
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August 2022 by Tina Tillman
Horrible place to do business. They picked up my car a week ago cause I hit a raccoon. Since then no one will answer phone or return my calls. I do not recommend this place if you need things to go quickly and efficiently.
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July 2022 by Misty T.
Our truck broke down on a very hot afternoon. They came out in a very timely manner. They also let us use one of their vehicles to get to the motel for the night. Would highly recommend!!
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June 2022 by Larry Hall
I was travelling down I-70 and developed a problem with my rear wheel. I called these guys and they said they could get me in, but it wouldn't be until late in the day. I arranged a tow truck and called them back to confirm. When we showed up at the shop, 3 frustrating hours later at about 2pm, they told the tow truck driver not to unload because they couldn't help me. Fortunately, my driver knew of another, smaller shop who had me on the road within the hour. No thanks to the Ellsworth Service Clown-show, however.
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June 2022 by Rick Barnhart
They are very helpful. They try to get you back on the road. Very nice people
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January 2022 by Doordash Delivery
They charge me $395 to tow 25 miles. The price is ridiculous.
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October 2021 by Dennis Moffett
Had a wheel getting hot on our fifth wheel and figured we better have it looked at before traveling on. George was great, got it in shop within an hour, pulled it all apart. The pad on the drum brake had fallen off and was just laying in there rubbing the drum. Needed an odd part to get it back together, they let us drop trailer in there shop and go get part. Back together and on road same day, actually only 3 hours or so. Charge was VERY reasonable. Great people great work.
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September 2021 by Teresa C
I had blowout on I70. No spare. They got me off the highway and helped me find new tire. And dealt with my roadside service too ?
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August 2021 by Jared Hollenbeck
My wife and I were traveling through Kansas for work when our truck broke down on I-70. We called around for help and everyone was swamped. We were stuck. The owners of Ellsworth Service Center saw us and stopped by to check on us. After we determined that our truck was not going anywhere for a while they let us borrow a generator to keep our animals cool in the 100+ degree weather until we figured out a plan. We were able to secure another truck but it wouldn't get there until the following day. George and Edie checked on us throughout the day and eventually towed our truck and 50' trailer to his property so we could wait overnight. These unbelievably kind and loving people embraced us as family and went above and beyond multiple times to help us get on our way. They literally saved our lives including our 15 animals. God bless these amazing people! ?If you're looking for the heart of America...it's on Hwy 156 in Ellsworth, Kansas.
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June 2021 by Emily Potter
We broke down driving from Colorado back to Illinois, the closest place was this company who came out and towed to their shop. They said we needed a new fuel pump and after two weeks told us it was done. Paid $899.00 to pick it up, only to get 30 miles away and the exact same thing happened again. We then had a company in Salina pick it up who found that it actually wasn't the fuel pump itself, but the wiring that was touching an exhaust pipe. It costed $275 for the tow there and for them to fix the actual problem. On top of that about $300 in gas was wasted driving there and back for no reason since the new place wasn't going to be able to look at it until Monday and we had to be back before then. Both my husband and the new mechanic contacted them to explain that the problem was wiring, and they refused to refund any money to us. It would have been cheaper calling a tow company from an hour andd a half away from the beginning.
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June 2021 by Robin Bair
Wish l ould move them with me! Delightful people!
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June 2021 by Tripp Potter
Charged me $899 to tow and and have a fuel pump replaced when it wasn’t even the fuel pump. Car only got a half hour away before it happened again.
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June 2021 by Aaron Eggert
I was at a gas and they left me sitting on the highway ended up going to jail
