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December 2025 by Alicia Dobbs
Came to the bank at 9am and no one was even here to open the bank up. They got here late and still made everyone wait!
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August 2025 by Alex
I recently opened new accounts at Chase and had the pleasure of working with Isaac and Oscar. From start to finish, they provided truly exceptional customer service. Both were knowledgeable, patient, and went above and beyond to make sure every detail was handled smoothly.
Oscar took the time to walk me through all the options available, explained the benefits for military members, and made sure I understood every step of the process. Isaac was equally attentive, double-checking everything and ensuring my accounts were set up correctly. They answered all my questions thoroughly and made the entire experience stress-free.
What really stood out was their genuine care and professionalism. They made sure my accounts were linked properly, helped resolve some previous issues, and even assisted with setting up security features for my online banking. The process was efficient, transparent, and tailored to my needs.
Compared to other banking experiences, the level of service I received from Isaac and Oscar was outstanding. They set a high standard for customer care and made me feel valued as a client. I highly recommend working with them if you want a smooth and positive banking experience!
**Thank you, Isaac and Oscar, for your excellent service!**
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May 2025 by Alejandro Chi
The service is terrible, I will never visit that place.
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March 2025 by Sam Loseman
Awful customer service and knowledge.
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March 2025 by Mara Araujo
I just went to open my daughter a bank account, the service was so uncomfortable, I don’t know if its because I’m a Latina/ tomboy or what, but it felt so racist.
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February 2025 by Mr. Snifflz
Service is really hit or miss at this location.
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November 2024 by Markie Jones
What bank doesn't have a restroom in 2024?? This bank!!
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September 2024 by Jorge p.
I asked for help on a very minimum situation on a l language barrier situation. I was told he’s not allowed to help to people that are another customers.
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August 2024 by Ja K
I brought a bag of coins and was turned away because this branch has no change counting device or board. I was referred to walmart and offered paper rolls, while all I wanted was to deposit change. Other banks are full service, Chase doesn’t try.
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July 2024 by Kelly Browns
Almost didn’t come here because of the reviews but honestly it was a 10/10 experience. Customer service was great and while I had multiple things I needed done, I was in & out within 10 minutes. I’d definitely recommend this location!
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April 2024 by Eric Glock
No longer super nice here. They just lost that customer service attitude. Maybe it's a post Covid thing.
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March 2024 by Mary Evans
I went to this Chase location in Fairway KS. I needed help getting a lien release from Tx to Ks. Although they don't do the vehicle loans there, James Gillroy was very helpful. He made the call for me and got the ball rolling! The young man asking if he could help as you walk in also was very accommodating and explained the wait time.
Thank you for your help and customer service!
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March 2024 by Melanie Hernandez
Neena helped me open a bank account. She was so helpful. I definitely will recommend people to come here. Thank you Neena!!
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November 2023 by Florentino Rojas
I love this bank
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September 2023 by Emonni Sarr
I went to this Branch trying to get help with my card situation and the lady that spoke with me was not helpful at all! She didn’t help me with anything I asked for help on and kept telling me there was nothing she could do. She didn’t even try to help in anyway! It’s crazy you go somewhere to try to get an issue resolved and the people working there act like they don’t want to be there, resulting in nothing getting fixed and a waste of time.
