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March 2024 by Aaron Allnutt
I drove in just wanting a quote for new brakes and rotors otherwise perfectly fine. Somehow ended up leaving with a flat tire.
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February 2024 by D V
SCAMMERS!!!! They are a bunch of scammers here! I used to come here for oil change then, they will lie and say that my car has additional problems which will cost me thousands of dollars, I am not sure what they did to my car, but when I went there, it didn’t have a noise prior to starting, so I returned it and then they charged me $1200 to fix something. But when I picked up my car it still has the same issues, so I called their office and the woman who answered was rude and told me to return it. So I decided to go to a different auto repair shop and they only charged me $200 and the noise never came back. If you ever come near this place, just run and never look back! I also don’t know how this place gets 5 star reviews, they are probably fake paid reviews, or reviews from their scammer employees. They have the most incompetent mechanics.
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February 2024 by Matthew Beard (Matt)
I had 4 new tires mounted and balanced. They dug my previous tire weights off with a screwdriver, and scratched the inside of my gloss black wheels pretty badly. Don't take your vehicle here...
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February 2024 by Snowy Li
Very professional service here, recommend it!
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February 2024 by Niquelynn Griffin
horrible customer service will never go back .The company refused to sale me one tire, told me i would have to buy all 4.
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February 2024 by Nugget
Is $120 too much for an oil and oil filter change? I feel scammed. Full synthetic oil. Nissan 2013
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January 2024 by Alonzo Range
This Location is Outstanding. Every time I go there they are always on point with service and customer care.
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January 2024 by Patricia
Please do not ever trust them. They will ripped you off. Go off base not here. They wrongfully diagnosed my car.
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January 2024 by Michelle Howard
I made an online appointment for an oil change for a 2018 Pasat. They told me the price was $157. I had just gotten a quote from JiffyLube for $83 . I then ask why the price difference was almost double that of JL. The guy says they put the best quality oil my car needs.For $157 that oil better have shards of gold in there from the Willie Wonka bar!! Folks go on post to save money not to get ripped off. JiffyLube I’m coming back to you . Soon!Michelle
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November 2023 by Tyler Williams
I’m only giving it one star because I have to. Otherwise I’d give zero. I’ve gone to this particular Firestone for a window repair and cooling repairs. All of which they “fixed” only to have the same issues break or pop up less than 6 months later. They absolutely scam you and would be better off taking your car to the actual manufacturer dealership. Go here at your own risk.
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November 2023 by David Rutledge
Mechanics don't know what they're doing. Took my car in for an oil change, charged me $100 and stripped my drain plug. Took my car back to get it fixed and they told me it'd be $75 to fix it. You overpay for terrible service.
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August 2023 by Chris Shade
If I could give it a zero I would went in for a alignment $100 or so no big deal called said hey one tie rod end is kinda bad but not really me knowing that they come off as easy as a wrench and twisting left I I asked how much everything in total would be guy said 220 so I said Yanno sense it’s already there screw it saves some time gets there to pay 400+ blah blah that was the total for just the part not the labor to take off a bolt and turn left mind you they also blew up my lug nut lock key then just got it in my glove boxService: Wheel alignment
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June 2023 by Trevor Rudd
I've never had an issue with this firestone! Great team and they care about helping out the Soldier where and when they can.
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May 2023 by Chase H.
Dodge Ram 1500 is in for simple engine preventative maintenance. They replaced the cabin air filter but didn't install it correctly, I had to finish the job. Picked up my truck with an A/C valve broken. A/C doesn't work now store denies the mechanic was anywhere near that area and won't fix it. Never use this store!!
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May 2023 by Marquise Stubblefield
Go here before you go anywhere else. I am SO pleased with how they helped me. My car kept saying “coolant too hot” and occasionally trembling. I took it to a different shop who said my coolant was fine and it must be something else, but they couldn’t get me in any time soon. The other shop was very condescending and rude. I called Firestone in Fort Riley and asked if they could help and they were so kind. They told me to come up there and they would fit me in same day. I got there at 11:30AM, and they took the car immediately. They completed the diagnostic, and advised that I was 2 1/2 gallons low on coolant. They did a full work up to make sure the vehicle was alright, topped off my coolant, and cooled off the car and checked it once more to be sure everything looked good. I was completely out of there by 2PM and only out of pocket for the diagnostic cost, which was right at $130. Everyone was very kind and spoke clearly about what caused the problem and how they resolved it. Informative, and not condescending at all. I worked with Sam, the Manager, and Mason - one of the service techs there. Someone else also assisted, but I unfortunately did not catch their name. 10/10 recommend this shop for any and all automotive needs. Very quick, kind, efficient, and communicative. Thank you!!!Service: Auto engine diagnostic
