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September 2023 by Santanna Z
We made a reservation a week in advance. Show up and the trailer was not there, not their fault it didn’t show up. But could have called and let us know instead wasting our time. Did nothing to help accommodate our reservation, did not try to find us another trailer. Was the least bit helpful in the situation. Was not going to cancel our reservation and go ahead and charge us for a trailer we did not have. Poor customer service. The man behind the counter was extremely rude. I would not suggest this U-Haul dealer.
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September 2023 by San Z
We made a reservation a week in advance. Show up and the trailer was not there, not their fault it didn’t show up. But could have called and let us know instead wasting our time. Did nothing to help accommodate our reservation, did not try to find us another trailer. Was the least bit helpful in the situation. Was not going to cancel our reservation and go ahead and charge us for a trailer we did not have. Poor customer service. The man behind the counter was extremely rude. I would not suggest this U-Haul dealer.
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September 2023 by Julie S
If I could give this place negative stars I would!!! The older white man was not pleasant. He did not acknowledge us after we walked in the establishment and he saw that we were minorities. He was very rude and gave us snappy answers. Seem like he did not want to assist us. DONT WASTE YOUR MONEY AND TIME HERE. Poor customer service. ??????????
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August 2023 by Whitney Buchman (Zelbubuth)
The owner of the places very helpful.
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August 2023 by Space Luna
They kinda suck lol
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July 2023 by Sanders Lopez
Was charged extra because my husband didn't return the tow dolly to the same parking spot yet the older man never once mentioned anything about it???? Apparently it's always been a rule but if it's our first time how are we supposed to know that without being told so? His literal words to my husband were "what's done is done" when my husband asked for a refund. This whole thing was unpleasant.
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June 2023 by Marc Morrell
The customer service tries hard to assist but the regional reservation center has a hard time scheduling their fleet of trucks and need to be more customer friendly 24/7.
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May 2023 by Crystal Gassett
The owners are very polite and respectful here in garden city. But if u go to California or deal with customer service they are very rude
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May 2023 by Randa Daugherty
Was very hard time find thier number online but got moved so glad the man there was very nice
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February 2023 by Ali Pierce
The manager Arron at this location lied on report and said we dropped it off DAYS after we did and when we asked for proof he said he wasn’t going to and hung the phone up on me. PLUS charged us $300 more.
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August 2022 by Mike Hausmann
Very helpful getting us backed in and hooked up to our perfect trailer! Everything worked like a dream! We are very satisfied!
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August 2021 by Eric Victor
Make sure your u haul has cruise control!! Not happy to push the gas pedal for 24 hrs.
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July 2021 by Jr Reyes
Very nice people took care of my needs
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March 2021 by Richard Spicer
The man that finished my transaction was very rude
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February 2021 by Abby Aole
One star is being generous!!! Go to another place! Save your time and money!!!
