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July 2023 by Samantha W.
A couple of weeks ago I visited in this location with my daughter, the cashier made a simple error with my payment method since I wanted to pay $5 cash and the rest on my card, she accidentally put in $50 cash and didn't know how to fix it so she called for her supervisor. Her supervisor came over to register 9 and asked what the problem was and my cashier simply explained and said it was an honest mistake and asked for help on how to fix it, the supervisor was practically yelling at my cashier right in front of me, my cashier was at least 16 or 17 if I remember correctly she had yellow under her name on her badge which I believe means that she is a minor. I am baffled at the fact that a supervisor would do that in front of a customer. It makes me not want to come back! I truly feel sorry for my cashier that day, Walmart make sure your supervisors are nice to your employees!
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April 2017 by Jennifer H.
So...We went into Walmart to buy four new tires. These tires were on Walmart.com for $117, but the store computer had the price at $143 a tire. The gentleman helping me called the manager and asked to match the price. The manager told him no, that I needed to make the purchase through the Internet site to get that price. Here is my dilemma, I have $325 worth of Great Bend gift certificates that I wanted to use to buy the tires, which can't be used on the internet. I asked to speak to the Manager. After about 5 minutes he comes back to the automotive section with a look like how dare you bother me. Jake, the Co-Manager proceeds to tell me that Walmart and Walmart.com are two different companies and that he will not match the price. In the meantime the original guy trying to help me is on the line with customer service to see if we can take the gift certificates and use them to buy a Walmart gift card that can be used on the internet. He try's to tell Jake this and Jake tells him to "shut up, I am handling this, just be quite". Now, I'm appalled, I'm shaking I'm so upset by how he is looking and speaking to me and disrespecting an associate in front of all the customers standing in automotive. I tell Jake I want to talk to the other manager, he says that he is on vacation, so I tell him I want to talk to the next higher manager. He tells me "call 1800WALMART". Of course, I ask, are you sure that isn't another company. He continues to glare at me while I proceed to call. Then the automotive guys tells Jake what he was originally trying to do with the gift card and Jake just glares at us and walks away! I have NEVER been so embarrassed and disrespected in public like I was today. I'm waiting to hear back from the District Manager, could be into next week before that happens. In the meantime, we still don't have new tires ordered. I'm livid and they poor guy in automotive looked like someone kicked his puppy!
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November 2014 by Zach B.
This Wal-Mart is kept very clean and seems to be well-managed. I've always found the staff working there to be quite friendly and some are even helpful.
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March 2012 by ML F.
I have heard many people say if they had purchased something that didn't work or wuit working, they could take it back to Wal-Mart and didn't have any trouble getting money back or a new one. I have even known people who had something for a long time and needed money so they took what the had been using and took it back and got their money back. NOT ME. I bought a phone about a month ago,admittedly it was an inexpensive one but after a month, it wouldn't work. I had thrown the box away because I am moving and they gave me a big hassle. The customer service person told me to go back to appliances and get one exactly like ti so they would have the bar code. I did this, a young man immiediately said if you donb't have the receipt, I can't help you. I told him what the customer service person said and he helped me find the box like Ihad purchased and showed me some other phones. He was not a salesperson at all, didn't offer to tell me anything about any other phone. He did not say a word to me about his having the authority to say the phone could or could not be returned. When I finished my other shopping, I went to the service counter again and another person was there (she had been there the first time, but wasn't the one who waited on me. I told her I had the box wisth the UPC code and she said they called from back there and they wouldn't accept the refune. I told them they could keep their stuff and I wouldn't be back.
