Westlake Ace Hardware is a friendly and helpful local store known for its excellent customer service. The staff is always welcoming, eager to assist, and make returns easy, creating a warm small-town atmosphere. While the store’s selection isn’t as large as big-box stores, it makes up for it with friendliness and helpfulness, especially in areas like plants, pots, and holiday items. Customers appreciate the organized, clean environment and the proactive staff who often approach them to offer assistance without needing to ask. The team goes above and beyond, helping with everything from small parts for lawnmowers to finding suitable replacements, often making customers’ days brighter with kindness. Many describe the staff as super friendly and dedicated, often helping find solutions quickly and efficiently. Overall, Westlake Ace Hardware is a place where customers feel valued and well-served, with staff that genuinely cares about helping them get what they need. It’s a trusted local spot that consistently provides great service and a welcoming shopping experience.
The customer service clerk Chris was most helpful in finding my hardware parts! Kudos..
January 2024
I love this store. In the spring, they have a great selection of plants and pots. Lots of Christmas gift ideas, and I bought my tree there this year. It's just a great place to shop.
November 2023
Very clean and organized store, didn't even have to ask for help as a young man came where I was in the plumbing section and did his best to help
