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April 2024 by Jeremiah Rowe
I rented a 4 ft trenching machine 3 weeks ago to cut 3 ft deep trenches for new water lines, unfortunately the machine was not working right and was not able to cut the trenches properly, if it wasn't for the weekend we would have used a different rental company but we were stuck having to use the machine we had already rented from Grand true value, it was a struggle but we managed to get the trenches cut, some parts of the trenches were almost not deep enough, and the neutral position on the transmission wouldn't work sometimes causing it to move when we needed to stop. When I returned the machine back to Grand true value I told the man at the counter that the machine needed some work because we were barely able to cut trenches over the weekend, I told him that the cutter chain and the hydraulics were so loose that it wasn't cutting the trenches evenly and all the adjustments were maxed out or wouldn't adjust at all. The guy didn't say anything, he just ignored me and immediately had an attitude, he acted like I was crazy for making a comment about how the trencher was not up to par. The man eventually said "Nobody in the past has had problems with that machine" As he swiped my credit card. I then told him that some of the trenches weren't deep enough and could potentially cause my pipes to freeze underground because of it. He made no comment, no sorry or go to hell. I didn't want anything from this company, no refund no discount, I just wanted to let them know that their machine that I rented from them was not up to par, especially for the amount of money that they rent the machine out for. All I was wanting was appropriate acknowledgment for what I was saying, not unnecessary attitude. I hope the trencher will be fixed before the next person rents it because they're going to have problems like we did...
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April 2023 by Timothy Green
Love renting from these folks! Super affordable. Easy to get in and out. Easy to make reservation. I hope the owner gets well soon, but I’ve never been inconvenienced or “put off” by hours of business changes.
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October 2022 by Lindsey Walls
This company blew me away!! We rented laser tag from them and literally the day before they came, we called needing to add a bouncy house and they did it without hesitation!! Mike, I believe was his name was so extremely nice and helpful! Whoever the guy was that they sent out to run everything was over the top! He played with kids and had a really cool personality! We will definitely use this company again!! Fall Festival Elkhart Kansas!
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October 2022 by Adrian Cortes
Amazing business!!!
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October 2021 by Julia Gaston
We rented our table linens from Grand True Value Rental. They came neatly packaged and ready to go on-time. Communication was easy, even for out-of-towners like us. The price for rental was reasonable. Returning the linens was super easy. Would recommend highly.
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September 2021 by Rick Deel aka camperman
The help I got was awesome ?
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August 2021 by Rick Deel
The help I got was awesome ?
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May 2021 by Crystal Birch
Place is horrible. They accused me of stealing chairs and charged me $130 dollars for chairs without even any notification to me. Now grant it, these were all put in my step dads truck and returned right in front of my eyes. Do not rent from this establishment. They will screw you left and right. I will be contacting the Better Business Bureau to file a formal complaint and or charge. The owner is extremely rude and very mean.
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February 2020 by Trophy ofGrace
Friendly and knowledgeable. Treat you like family.
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October 2019 by Jennifer Funk
Do NOT recommend renting a dance floor from this place. Had a reception in Great Bend, when my husband and father-in-law picked it up they were told they didn’t have time to count out the specific dance floor pieces ordered because it was Oktoberfest and that was more important (even though this was ordered like a year ahead of time). So it took us forever to figure out which pieces were needed to make the shape I specifically ordered. They were dirty when we got them and had to be recleaned before our event. Then, while dropping it back off nobody said a word until we were 45 miles back home that the tiles weren’t stacked correctly, so we won’t be getting our deposit back. DON’T WASTE YOUR TIME WITH THIS PLACE OR YOU’LL REGRET IT.
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April 2018 by wade stewart
Best people and the best service around.
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March 2018 by tasha malay
I recommend this place every chance I get. I've done business with them both for personal and work related use. They are always helpful and accommodating. They've got good knowledge of the equipment they rent, and care about the condition you receive everything in. I've been involved in the rental of multiple items: slushie machine, drum sander, outdoor movie screen & projector, etc.; and everything has always been top notch.
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August 2017 by Chris Lundberg
Reasonable prices. Delivered in town for only $12.50.
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December 2016 by jim Kerby
BEST EVER! There the greats, very helpful, good price's, fast set up, all I can say is their the best. thank's Gary and Mary job well done.
