Best Western Plus Hiawatha Hotel offers a welcoming atmosphere with a friendly and accommodating staff. Many guests have praised the helpfulness of the team, especially during challenging situations. The hotel features clean, well-maintained rooms, although some visitors noted that the rooms are on the smaller side. Breakfast is generally appreciated, but the hours can be restrictive, with limited food availability in the last half hour. The hotel provides 24-hour coffee service and has a pool and spa that guests enjoy. While parking is available, it is situated on a slight incline, and some handicap spots are not conveniently located near the ground floor rooms. Dining options nearby are limited, but the hotel is conveniently located off Highway 36. Overall, the hotel is recognized for its excellent service and attention to guest needs, making it a solid choice for travelers.