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January 2024 by Eddie Beckett
The bank itself it’s okay, but the people in this branch are doing their best given the circumstances the business has put them in. Madi has been there for a long time and she is great. They have been awesome for me so far.
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October 2023 by Janette Chambers
Twice my husband went to the lobby for assistance. The first time one clerk was working the window and said she would help him when she was done. The second lady was working on something else. The lady working the window finished then went into the back. The second lady finally asked my husband if he had been waited on. Yesterday he went in again. He was the only person in the lobby and there were two employees working. Neither employee acknowledged him or stopped talking to each other to assist him. A second customer entered and again neither of the employees seemed to care that they had customers. After waiting for five minutes, husband left without being waited on.
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September 2023 by Lincoln Veach
Atrocious bank, terrible service.
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February 2023 by Monica Oliva
I wouldn't recommend this Bank to my worst enemy. Horrible service.
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October 2022 by Emma Fletes Grajeda
The mananger is horrible, she's got no cognitive thinking skills or customer service skills. We were there to do a job with an authorization letter and she would not even look at it. I can see this bank has an overall bad score in general and I can bet it has something to do with her ability to manage. Who refuses beautification efforts order by your corporation headquarters? Someone not fit for the job!
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October 2022 by Nuh Weekly
Rude manager.
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September 2022 by Nicholas Panek
I like this branch
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April 2022 by Mud Lady
No one is ever here! Why is this bank still open. The hours are incorrect and the lobby is always closed.
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December 2021 by Destinee Mahorney
They're pretty much never open. They are nice but I've had too many problems with them not doing things ive called about since their lobbyIs closed. And the entire bank is just randomly "temporarily closed" so you can never get in person help unless you want to drive to wichita. I wouldn't recommend this particular branch of bank of the west to anyone
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April 2021 by kathleen carter
They are closed for long periods of time due to Covid concerns. It would be great if the employees wore a mask while working.
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September 2020 by Jolene Overton
I opened an account for my son and it was the worst thing I could have ever done. Fees for everything keep popping up from the bank. I can only transfer a few times between our accounts before being charged. Yes we both have BOTW accounts and they hit me with a fee also! If you are looking for a bank DO NOT USE BANK OF THE WEST!!! You WILL regret it. Now I am searching for a new bank who won’t rip me off!