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January 2024 by cheyenne martin
Everyone at this location is amazing. Ryan especially! If you’re planning a trip, this place is the place to go! Never had a bad interaction with anyone here!!!
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January 2024 by Kayci Veh
I didn't even know you could get treated so poorly, but I learned today. Long story short every step of the process was a nightmare and the three men in there were smug and extremely disrespectful. From not picking me up from the shop like they had said they would so the guy at the shop jad to drive to them, to them telling me I lied about information I wasn't given. I ended up being sent out of the building on foot with an 8 month old and a 8 year old in search of wifi to get funds on the correct card, and told that they probably wouldn't still have a car available by the time I got back.They told me no one ever needs to be picked up and I should have found a ride there from friends or family. I was told I would be put into a vehicle similar to my dodge journey with 3rd row seating and was put into a tiny Toyota that won't even fit my son's carseat properly. I was in tears by the time I finally got into the vehicle to leave. It was an experience of 3 men laughing and mocking me while I stood there with my 2 children and no way to get anywhere.
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December 2023 by Dawn Unruh
Insurance chose the rental location. I had good experience the first time. They even reported no issues with my return. but a week later when I needed another rental they refused to rent to me because I ask questions. What type of vehicle, when will delivery be, etc. Things a person likes to know. Agent hung up on me when I called back. Poor service.
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November 2023 by Zoe Carmichael
Blake has great customer service, always ready to help and friendly. The location has a limited selection so it's best to call ahead.
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November 2023 by Eddie Martin
They helped me into a car, but when I went, I paid for another week and asked to run my when it was time cause I was at work they they did and I had to pay extra cause they didn't run the card when I called them that morning
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October 2023 by Dave Golden
The Hutchinson office has been awesome to work work with. I have rented many vehicles there and the staff is great.
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October 2023 by Brandy DeGarmo
Always a good experience at our Enterprise location in Hutchinson, Ks. Love having the app and now earning points for free rentals. Employees are always nice and quick to get us in and out!
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July 2023 by Shannon guerra
I walked in for my rental and it was nonexistent. At first I was frantic but Cade the employee that helped me came through almost instantly. He had a few different solutions but offered the one he knew worked best for me. I was only there about 30 minutes and he had the problem solved and keys in my hand. So relieved that he knew how important it was for me to leave and took me seriously. I had a very important trip to go on and thankfully he worked his magic.
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July 2023 by Laurie A. Kirk
All I know is that I will not rent another car from then at that location. He has his big smug attitude when I walked in there just what you don't have a reservation I said yes I do smug attitude didn't want to put me in a car or a truck or anyting I told him I had to have something to that she will not bring me back out here and I'm not paying 150 for you to bring it to me yeah right... He had a smug attitude I just want to go back to Hutchinson to get a vehicle to drive Wichita would have been a much better situation.
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July 2023 by David Superdave Larson
This has to be the worst Enterprise location in the world. They will lie over the phone and make promises they don't keep. You go to pick up a car 6/29 and they tell you after driving 30 miles the car isn't there. On 7/1 still didn't have a car and they were going to check with Wichita Airport and get back and heard nothing and wasn't told they would be closing at 12. Totally not acceptable way to do business at all.
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July 2023 by Courtney Davis
Made a reservation from them twice and was told both times they didn’t have anything for me when I got there to pick up.
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June 2023 by Christy Bengtson
The customer service: excellent!The cars: excellent!I've rented 5 times and every time, great service.
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June 2023 by Michael Sparks
Excellent customer service. Quick and easy transaction.
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April 2023 by Bruce H.
Cade and Josh are great employees who helped me with my rental... definitely will use Enterprise to rent again.
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March 2023 by Jen Avinger
The guys here were absolutely amazing. Very friendly and extremely helpful!! Thank you