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April 2025 by B Rosas
We've been with them since we moved here in 1993 and have had relatively no issues. They've greatly improved their phone service and getting a real person online which I'm so glad for. Overall we recommend them highly!
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September 2024 by Marisol Martinez
much love for auto finance 🫶 will continue referring this bank to everyone I know
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May 2024 by Conan Hughes
Fell on hard times. No real cares given. Talked to me like I was 12. I’m 45, I don’t need reminding of my financial obligations. Now going on 3 days with no phone call or email. Needless to say, switched banks.
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February 2024 by rebel without a cause
I just think they were awesome. Marilyn is the best. Answered all my questions easily and in a very timely manner. Thank you Heartland Credit Union.
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February 2024 by Jose Alvidrez
Im sorry but worst bank ever hope your customer service gets better i dont recommend this bank to no one i give it zero stars
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January 2024 by Ashley R.
They treat new members well but the longer we are with them the worse we are treated. Will be switching banks.
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August 2023 by Joleen Wingert
Love this bank they are so efficient and know me by name
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September 2022 by Adrian Sandoval
good luck ever getting them on the phone
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July 2022 by HANNAH YOUNG
Some of the worst customer service!! Loan officers don’t have a clue what their doing.
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July 2022 by Preston Weaver
Very friendly nice people always smiling today there was only a couple minute wait
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May 2022 by David Graham
I had a ton of questions for Amanda Laymon and she was wonderful to work with. I would recommend her to anyone for a loan.
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June 2021 by Alex Gomez
Takes forever to answer phone, doesn’t help solve problems truly dissatisfied and disappointed I thought y’all were better than that
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July 2020 by Dale Kater
Heartland requires that you "apply" for the privilege of accepting your money. I told them in very specific terms, I did NOT want to apply if it means having a hard inquiry on my credit file. I was assured that there would only be a soft inquiry. Unfortunately, they are so incompetent, they don't know the difference. I ended up with a hard inquiry, which lowered my credit score. I was approved, but chose not to open an account with a financial institution that is both incompetent and internally focused.
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July 2020 by Ash Storm
I would suggest not coming to this location after 4 p.m. and I would suggest not coming here if you aren't going inside, the drive-in area is incredibly slow, I waited there for at least 30 minutes before I finally got to the speaker and then when I talk to the speaker I had to wait another probably 5 or 10 minutes before the woman was able to help me. Now I don't blame them for being busy at all but I wouldn't want to wait in that line again especially since when she finally answered I could barely hear her or understand what she said and she ended the call before I could ask her so I had to figure out this Banking Machine that I've never have used before by myself. Of course it's simple, but no wonder it took everyone else so long. At least I had no issues besides those, but I reccomend the one on 23rd street. They are super fast and friendly everytime I go there, next time I rather drive across town bc it would be faster than waiting at that one on ave a.
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June 2019 by Elle A
Teller Veronica was extremely helpful! Very pleasant person to be helped by! :)
