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“Maura Valtierra was very professional and friendly. She took care of everything and made my switch from another carrier effortless. The new service works great and I have no complaints about the people or the product.”
“Miguel was fantastic and took a lot of time with me to solve my problem. I give him 10 stars for fantastic service. ********** This man defines customer service by going above and beyond.”
“The little girl that helped us out connected us two new lines of service and was very knowledgeable. Cricket has some of the best deals on cellular service and their coverage is amazing. I am an ex T-Mobile customer and their service was joke. I am so happy to be back with cricket.”
“I can't ask a question or call you or anything this review is my question can you fix my galaxy a15 it needs a new mic and a new headphone jack and can you tell me a piece”
“Came into T-Mobile as a new member Corbin retail sale manger was very knowledgeable and provide excellent service prices and clear instructions on the device. Very clean and open and friendly service”
“EDIT: WENT BACK IN AND TALKED TO THE STORE MANAGER CHANCE TODAY 1/5/26. HE TOOK THE TIME TO EXPLAIN EVERYTHING AND GOT THINGS FIXED UP. THERE ABOUT AN HOUR AND LEFT FEELING SO MUCH BETTER AND REALLY APPRECIATED THE CUSTOMER SERVICE HE DID AND MAKING SURE I FELT BETTER ABOUT WHERE WE WERE AT. CHANGING MY REVIEW FROM 1STAR TO 5STAR JUST ON THE INTERACTION WITH THE CHANCE AND THE HELP HE GAVE =)
We just joined on 12/22 from AT&T and we should have stayed with them. We were in there for 3 hours and what we were quoted and our actual bill are two completely different things. Support is no help and we had to fight for the credit of the activation fees (which the rep promised!!!) with the support people who then offered us half of the activation fees waived and when I pushed back they eventually gave the full $160. We are going back into the store to go over charges because now we have a third number on there (including a data plan) that is attached to no phone as the only phones on there are mine and my husbands! STAY AWAY!!!”
“I went into the cox store and i wanted to lower my bill. Autumn helped me so much. she lowered my bill by 30$ and signed me up for the acp program saving 30 more. Also got my switched over from verizon saving me 60$ dollars there!! She was amazing. much better than the customer service over the phone”
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“This is one of the best locations I’ve been too. The manager Miguel went above and beyond to help me. He even gave my car a jump when it wouldn’t start. He went above and beyond for customer service.”