Tractor Supply Co. is a neighborhood rural lifestyle store for pet supplies, livestock feed, power equipment, workwear, and more. The physical stores receive high praise from customers. The Hutchinson and McPherson stores are cited as a reason customers keep going back. The stores are described as very well organized, with a new store floor plan and layout that feels like a brand new local store. Employees are consistently noted as great, with associates greeted and thanked customers, checked in to help find items, and were described as having great personalities and plenty of knowledge. The in-store experience is called a great experience overall. However, significant and repeated criticism is directed at the company's online experience. The website is called a joke, infuriating, slow, and inaccurate compared to actual in-store inventory. Customers report the website throws them out, displays bad URL messages, cannot be found, and cancels orders after confirmation. This has never been an easy, pleasant experience, leading to frustration. Customers strongly believe the issues are on the company's end, as they order from other websites without problem. The website for store pickup needs to be updated with what is actually in the store.
Excellent store. Most things needed are available there. If not available there, try Danville on 150
December 2024
Good location. Big inventory for smaller store. Staff is knowledgeable and friendly. I like the people here.
September 2024
They had some great Halloween decorations. I came for plant soil and found many choices but I stuck with what I know and that's miracle grow soil. They had a reasonable price for it as well.
