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January 2024 by J Light
Very friendly and helpful staff at Hutch location.
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January 2024 by Madison
Can’t leave a 0. Took my sister into this store today in her Wheelchair. She is disabled & has autism. An employee at Ulta actually said to me while she was being vocal “She looks ready to GO.” Excuse you Ma’am. That is the most ignorant thing anyone has ever said to me with her in public. My sister has a right to be here just like anyone else. Obviously INNER BEAUTY is something your associates need to work on.
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May 2023 by Kristy Taylor
Spent $90 on some Versace perfume... Didn't want to give out my number or have a memebership account created with them.... This annoyed the sales person enough to keep warning/pressuring me that I wasn't allowed to return it once I left then. Over and over. I asked if I opened it right in front of her and it was broken would I be covered and she still said nope rather snooty. Is this policy true? My reciept says I can but is perfume some hidden fine print? Seems inappropriate for the customer to have no security in their purchase and to be pressured for private information. I'd like a reply to my concern as soon as possible. Thank you!
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March 2023 by Willow Draven
I absolutely love Ulta. It's just one of those places you have save up to splurge on yourself.
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November 2022 by Teri Koon
Very nice store with a great selection.
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September 2022 by Jody Mussman
I am a loyal customer at Ulta, purchasing all of my makeup and hair products on a regular basis. I was very disappointed when I purchased on Friday the Kendra dry volume burst hair product and I was unable to use my purchased product. The spray nozzle didn’t work, so on Sunday I attempted to return the product for the same product. I thought it would be an even exchange, because I had my receipt. To my dismay, I owed Ulta more money, because I had used a coupon on Friday for my purchase that was over $90.00. I just don’t understand the logic behind this deal. I am very disappointed in the customer service displayed at Ulta. A Loyal Customer
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August 2022 by Mary Ferguson
Anna does amazing work every single time. Goes above and beyond to fulfill my desire for my hair color ❤️
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July 2022 by Haley Kinder
Horrible experience today around 2pm when I shopped today with my 3 children with me. Think her name was Melissa or Malizza. She was very rude and unprofessional! Horrible horrible experience… will not be coming back if she is still working there.
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June 2022 by Staci Rice
The employees here are snotty . Overheard employees saying 'i hate it when they act like they're your servant" and another employee responded " oh I just act d*** "- talking about customers needing help. Many employees here just want to stand around and talk but the customers apparently keep bugging them. Many of the employees here know little to nothing about the products anyway
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April 2022 by linda juarez
Very helpful Customer Service!!! I'll be back for sure!
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January 2022 by John Rogers
Gray atmosphere helpful staff, things are restocked
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December 2021 by Dei Shiva
They have a good selection of skin care, hair care & makeup. They have favorites like the very moderately priced, Canada's own "The Original" and a nice variety of Korean skincare. Ulta has their own line of very stand-up products. The downside is unlike Sephora, they don't sample & this is long before covid so save your receipt & original packaging when trying something new. The help can be fantastic or down right rude depending on who you get. It's Hutchinson, Kansas not New York... maybe keep that in mind. Over all I'm glad it's here & would hate to see it gone but would really like to see sampling implemented
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December 2021 by Brenda Koehn
Got what I needed. It was a good day.
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November 2021 by Leslie Wagner
I had an appointment to get my brows done. Not only was I never greeted the entire time. But I stood by the brow bar for 15 mins and never was helped. Very unfortunate.
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September 2021 by Katie Broker
I shop at Ulta frequently and usually have a good experience. However, recently I was given information about new brow services. I tried to call and book an appointment twice and no one answered the phone. I went online and tried to book but no matter what day or time I chose, it said there was no one there to do that service. I called a third time and was put on hold for a very long time while being transferred to the salon. When someone did get back on the phone, they told me there was no one there to do that service for about a week or more. I had expected since this was a new service there would be someone there to do it. I know staffing issues are happening everywhere but I didn't appreciate being told about a new service and then not being able to book