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August 2025 by Nicole
Tasha was FABULOUS!!! She helped me every step of the way for an international package. THANK YOU!!!!
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July 2025 by Toni Dosch
Workers at this store are so friendly and helpful!!
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July 2025 by Francisco Garcia
Super rude staff. My mom’s package was lost and she went to inquire about what could be done. Staff was dismissive and rude to her. Mom said she had never been so disrespected. Unacceptable.
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June 2025 by TimTruth
Standing outside the store for 20 minutes. They are supposed to open at 12 noon on Sundays. This is not how you run a business. Many customers have come, pulled the locked door, then left. I expect a bs response from owner, just ignore it ..
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June 2025 by Jen Rab
The customer reps at the UPS on 30th in Hutchinson are not very friendly or helpful at all. They ignore you an wouldn’t even help me carry a huge box or at least hold the door!!
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June 2025 by Drew Heath
Shenelle is simply amazing. What a treasure for the organization. Thank you so much for your assistance!
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May 2025 by Aaron Soellner
This was the absolute worst experience and customer service ever. We returned 2 separate Amazon returns. UPS put the wrong shipping labels on them and sent them to the wrong place. When we called them asking for a way to resolve this so we could get our $900 refund, they were unwilling to help or cooperate. Pretty much told us it wasn’t their problem and we were on our own.
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April 2025 by Kim Bontrager
The customer service was exceptional! The employee that helped me was Shnelle S.
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March 2025 by Ellen Schwartz
There is a woman here who is rude and sets the mood for the whole office. I see a lot of complaints and yet she is still employed. I will only go here last resort. Last time this woman sat in a chair doing nothing for the 20 minutes I was there and still acted like I was imposing.
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February 2025 by Carmela Jensen
I will no longer be using this store. It’s the worse customer service I’ve ever had. This was the second time I’ve come in to be treated like I was bothering them. Very hateful employees.
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January 2025 by Molly Milana
Apparently they don’t want to work a full day. I came in 10 minutes to closing and was informed that I couldn’t pay to ship a package because “our system for doing that has already been shut down for the day.” Isn’t that the primary purpose of your store? If you shut everything down at 4:45 then don’t list 5pm as your closing time. Complete waste of time.
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November 2024 by Dianna Kendall
I would be nice if I could talk to him to ask a question but I see from the reviews that this is a recurrent problem. Since the center decided to use UPS There’s nothing I can do about it for this package, but I will be certain not to use UPS in the future or any of my packages.
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October 2024 by Jamie Snook
No one knew how to ship internationally.
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October 2024 by Sara Tumbleweed
I went to do an Amazon return today and the only option available was The UPS Store. Arrived to find a sign stating they no longer accept Amazon returns. I have already seen the comments that this is Amazon's decision and not the UPS Store. Although I don't understand why it's not affecting UPS stores in Wichita. Whatever the reason, it's a bummer because driving 45 minutes to return something is ridiculous. Also when looking at Amazon with the available locations to take the return, the Hutchinson UPS Store is still on the list.
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October 2024 by Thomas Wills (ESA)
Unable to accept Amazon Returns, Has Signs to drive to Wichita To return Packages, this has been going on for over a month and was advised they are unsure when it will be fixed.
