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December 2025 by Jonathan Goetz
Well I get my news from the internet but I prefer legit sources unless it's just history lessons and research arciles from scientific magazines or the Vatican they have a news station now too. Of course you FedEx diamonds dear ain't no one on legally blonde knows a thing no that's not where you learn law American TV dear of course we FedEx diamonds and coal too.
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October 2025 by Chantel McCartney
Never a good experience with FedEx. Either wrong address, item in wrong location, or doesn't meet the time frame given.
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July 2025 by Travis Greer
If you're having issues with FedEx or delivery their number one customer service person to talk to is Trina she helped me out of a very tight fix and made me a loyal FedEx customer. She definitely went above and beyond and her actions were greatly appreciated.
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January 2025 by Bville Doc
The lazy driver for this branch drops the packages 1000 feet from my front door and then lies about why he did it. Called customer service and they did nothing to fix it. Use UPS.
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November 2024 by Allexander Leopoldo
Great customer service very respectful
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July 2024 by Austin Honaker
absolutely horrendous service from the Independence, KS shipping facility. I can’t even count on two hands the number of times I’ve had to go beyond a basic inquiry just go locate several two weeks (or more) “delayed” orders. My business suffers heavily due to the negligence and incompetence of this facility. May this be a caution for any businesses using FedEx in the SEK region to find your shipping and mailing needs elsewhere. Unfortunately for myself, I purchase online from Webstaurant and that company uses FedEx nationwide so I’m SOL. If you can help it, do not use FedEx in SEK. I’ve had success and speedy execution with both USPS and UPS.
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March 2024 by Charlene Wilkinson
Package had a gapping hole in it, driver totally unaware or concerned.No way to talk to a human to reschedule they expect you to be at their disposal for 5 hours the day of delivery
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February 2024 by Mark Willis
They have had my package for a week now and can't tell me when I will get it. The phone number tells you the package is moving through system.... it's not moving anywhere right now!!
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November 2023 by JDM CHICK
FedEx building has moved to 2700 Enterprise drive
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November 2023 by Angela Lybarger
Always hard workers
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November 2023 by Rebecca Veith
I purchased bedding $100. + on ebay. Friday evening I got a message that my package had arrived. I went to retrieve it. There was no package. I contacted the seller and told him that it had NOT arrived. The seller said he got a message that it had arrived and THAT I HAD SIGNED FOR IT! First of all, I live on a major highway, and I keep my gates locked. My house is 1/4 mile from the gates. Secondly, I have a sign at the gate that deliveries should be placed behind the gates. I called FedEx independence, Ks, and after calling twice, the gal told me that she had my signature and GPS verified that it was delivered. The first time I called, the system spelled my name, and the way it spelled it, the e and i were backward. So whoever signed for it spelled it wrong.The seller at eBay was rude and had no intention to replace or refund. I have to wait 5 days before eBay will step in. I'll tell y'all now if eBay won't refund, I will NEVER buy from ebay again. EVEN if ebay refunds, I will NEVER USE FEDEX, EVER, EVER AGAIN. THE DRIVER LIED, OR DELIVERED TO THE WRONG ADDRESS, AND I AM EXTREMELY UPSET ABOUT THE WHOLE SITUATI ON.
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September 2023 by Matthew Mastison
I have a package that is, so far, 8 days late with at least 5 of them sitting in Independence doing absolutely nothing. No details, no reasons. In the future, if I ever order anything online I will make specific requests to not use FedEx.
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September 2023 by Brandon Schmale
Just like others have said.. Packages show they are at the Independence Fed Ex location but operational delay.. I have 6 shipments/ tracking numbers.. called Fed Ex customer service and was told “they attempted delivery”.. umm no I work from home and UPS has delivered but not Fed Ex!!!! Horrible customer service!!!
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September 2023 by Dana Darbro
Order was marked out for delivery 8-4, 8-5, 8-7, 8-8 and every day we get operational delay!!! Now today 8-9 it said out for delivery with a 4 hr. Window 10:20am to 2:20pm and guess what...it's 4:35pm and still No Package!!!
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June 2023 by Mama Bear
Horrible driver. Leaves packages at the end of my front walk, even though the instructions are for the backdoor. When I asked him to stop doing that, he got snippy with me that it takes too long for him to walk to my backdoor and he should only have to do what's best for him not the customers! He also drives at full speed in and out of my driveway and I have small children and pets!
