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August 2023 by Dennis Pfotenhauer II
Awsome customer svc....
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November 2022 by ꧁husky lover꧂
No consideration for tenants time or money. After confirming our lease we load our truck and went to unload into storage room. Gate was wide open (not very secure IMO), and the room number did not exist. After speaking with a customer service rep ( very friendly), she reached out to mng and gave me assurance that the issue would be resolved.I waited the 30 minutes she asked me to and then called back only to be told that I would have to wait for office hours and not be able to move in until the mng either called us or was in the office. We work for a living as well and are now expected to take off work (costing us additional money) and are now unloading a truck full of furniture...back into the house we are moving from. A day and money wasted.
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September 2022 by Payton Chambers
Made an account just to write this review. Absolutely horrible place and I do no recommend. It was great when I got the unit but now the customer service is absolute trash. The lady running the office is the least helpful person. They care about your money and not about your stuff, the facility, or the customer. When I retrieved my stuff out of the building I had all kinds of bugs, including roaches on my stuff. Also when clearing out my building I found a dead mouse. Go anywhere else
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August 2022 by Richard McFarland
I appreciate how you continue to hire caring and considerate people as were Thomas,Elizabeth and now this young lady name Ellease thank you for looking out for your customers
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August 2022 by Lisa Smith
My husband had unit here and the place was clean and the lady in the office was always helpful. Would use again
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July 2022 by Adrian Ungureanu
Will never use again. I had my camper stored there while i did some yard work. Someone backed in it and made huge, deep scratch on the front cap.Checked on the RV weekly. The woman working there refused to look at any video from the onsite cameras. She stated that she won't look through a week of video and that she needs a specific day, even after i told her i check on the RV weekly. Now I'm stuck with a repair bill. Just ridiculous and very unprofessional. I guess running a personal daycare and be on the personal phone at work is more important than paying customers.
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July 2022 by Byron Myers
Very reliable experience. If I need to find storage again, I would definitely chose Box Self Storage. I came back to grab my things and They were exactly like I left it in storage after a year.
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July 2021 by Sandra Crowe
Just got here from Texas. Staff was very friendly.
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June 2021 by Joslyn Nelson
I stored my belongings with AA Self Storage for 2.5 years and it was a great, uneventful experience. The reason why I’m not giving it a 4 is because our unit was not an ideal location (in the back where there’s no outlet) and because sometimes the grounds were a bit messy with trash (but that didn’t effect my unit). I would rent from them again.
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June 2021 by Catherine Stanley
The guy working there was really nice and helped me get a unit. I'm in the middle of a really bad divorce and just needed a place to put a few things before I leave and the whole process took maybe 10 mins.The first month is prorated and then after that it's a month to month lease. There's also an initial processing/admin fee but it includes a lock.
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March 2021 by Debbie Kersey
Very professional and very clean unit... Thank You
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February 2021 by Lyle Phelix
Awesome manager at Double A Storage Fair and reasonable rates there too
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December 2020 by L. Nickerson
They were very polite and courteous on the phone call. they provided me all of the information I needed to make a decision. When choosing a storage facility, you have to decide between security, location, rates, and size of your unit. They were able to provide me all that information within the one call I made.
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October 2020 by Karen Marsh
We have had our items in storage for a year now and have not had any issues. Our unit stays dry and safe.
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September 2020 by Flitalian
Came back here 2nd time for a trailer rental just because my 1st experience with the manager on December 2018 was more than great. Superb customer service from the manager. I appreciate the great service. Nowadays, that's very hard to find.
