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March 2024 by Di B.
If I could give zero stars I would. Stopped in for a simple tire repair on a cross country trip. The guy was such a jerk I literally left and went somewhere else.
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February 2024 by Justin Phemister
Do NOT come here. I went for a check engine light and it was a simple hose repair. Then I got a call that my battery (which had started just fine an hour before) was completely dead and did I want to replace it at an exorbitant rate. I went in because this sounded suspicious, and got another story from the mechanic about a snap and a broken valve and the battery just testing low. I had it towed somewhere else to see what else they'd broke and pay less for a new battery. I took my car in, and towed it out. I was also lied to, get work done here at your own risk.P.S. the service writer was rude and told me not to come back. I was being perfectly polite, if a bit irritated. I was composed and polite but treated like I had ripped them off somehow.
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February 2024 by Justin P.
Long story short, I drove it in and had to have it towed out to another shop. I was lied to about the service and treated rudely for showing the slightest hints of irritation about them breaking my car and lying about it. DO NOT GO HERE.
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February 2024 by Kristy Scott
The crew at the junction city store were extremely kind and efficient. It was a nice experience. I appreciate all their hard work, I will be a regular customer!
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January 2024 by Dani Girl
The gentleman at the front was very friendly and cared about clients. Did have an issue with a dummy light coming back on, everyone was friendly when I came back and figured it out in just a few minutes.I would recommend to a friend, techs were nice and waiting room was clean.
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January 2024 by Mitchell Anderson
Got a set of 4 tires on my wife's Lincoln and it rides smooth, Thanks Firestone.
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September 2023 by Michael Abreu Sr.
The workup and repair process was professional and appreciated. Remaining skeptical of the pricing for smaller parts and liability.
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August 2023 by Megan Welch
Very thorough work and super nice staff! Stopped at this location today while on a cross-country drive for a tire repair. I came in super frustrated after already getting the tire “repaired” twice at other Firestone locations in the last few days. This store actually found the problem, got a new tire delivered from another town, and got me back on the road in a few hours. First positive experience I’ve had with a Firestone. Drew was awesome!Service: Tires
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July 2023 by Ben Smith
Drew was awesome. Took care of a carry-in tire replacement on my wife’s car for me. In and out in less than 15 minutes, on a super busy day. He personally changed the tire. Thanks Drew!
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July 2023 by Jake Vanderford
Things went really good. The first time I showed up today I came back. There was a different guy working. The first guy told me it'd be a couple hours. I asked him if I could bring it back in a couple hours so I could go back to doing what I was doing. I did such and now I'm told it's going to be another couple hours by a different guy
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July 2023 by Elizabeth Kelly
Went in for a Oil change and humming sound when driving. Was told I needed new back breaks and new tires. The quote for everything was 1500. I chose to have the tires done somewhere else but got the rest fixed. When I picked up my car I was told everything looked good and the only sound left was from the tires. I went and got a brand new set of tires, but the original humming noise (what they said was the tires) was still very present) They completely over looked a bad wheel bearing. Will not be coming back, they were a waste of money.
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July 2023 by Natasha Hodge
I never showed up for my appointment because the price quote was outrageous for an AC compressor replacement. I was quoted $1800 over the phone. The 3 mechanics I spoke to prior to calling Firestone quoted between $800-$1100 for the same service. It seems people get duped into paying for the name of the place.
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May 2023 by Frazii T.V
“ATTENTION SOLDIERS” do not go here this place should be blacklisted hopefully it will be soon, situation has been reported to GCDR & GCSM do yourself a favor and go to Midas in Manhattan or the dealership of whatever vehicle you have. Firestone fails to realize some of us had civilian jobs before the Military and know what we are talking about it’s just a matter of time before this location and the one on post is shut down they have no integrity.(Hate I had to even give them 1 star they don’t even deserve that much)
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April 2023 by Jake Steidle
Drew was easily one of the most helpful people I have ever met. Absolute 10/10, and thank you again for everything.Service: Auto engine diagnostic
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February 2023 by Fuarosa Valoaga
Went for an oil change. The staff was nice but they left a filter loose. Drove from Kansas to Virginia. Engine light came on when I was 4 hours away from my destination. Checked oil level and it was empty. A total of 7 quarts was put in just so I can make it home. Had to improvise seeing that it was late at night and nothing was open. Took it to a Firestone here in Virginia and they charged me for fixing an issue another Firestone made. ??Service: Oil change
