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November 2024 by Delifu
Horrible experience traveling after booking through them.
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June 2024 by John Smih
Absolutely the worst customer service I have ever experienced. They can never do any of the policy changes I need, or they don’t answer the phone.
The girl I just spoke to took 10 minutes to pull up my account and then hung up on me. Changing all policies immediately!
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March 2024 by Jared Jones
Both agent and roadside assistance- Worst customer service ever! Noone will return your phone call or reply to your emails AAA is a joke
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January 2024 by Paul S.
If I could give negative stars. I would. Been a AAA member since 2019. Today my wife's car died. No worries. its a day, things happen. AAA has a great app, and tells you when the tow truck will arrive. She has received multiple updates that the AAA truck will be there that AAA will be there 5 minutes ago, 10 minutes ago... and this has been going on for 2 hours. ITs not raining. Its not snowing. its just a day. AAA has no idea when someone will be there. Has no idea where they are. They can say that he will be there hours ago. Which doesn't help. I get busy. I get delays. I get the unexpected. What I don't get is "Your driver will be there in 10 minutes"... and 2 hours later, and many "will will be there in a few minutes" later... this is EPIC suck. I called a tow truck company that was near her broken down car. They arrived in 10 minutes. I paid out of pocket because AAA never showed up.
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September 2023 by Emily Hamilton
I just wanted to publicly share how amazing Amanda LaFleur is at the AAA Kansas City Skyview location in hopes that anyone who needs help getting insurance or that has any questions and comes across this review should reach out to her. Her expertise and willingness to help others is unmatched. She was so kind and took the time to explain my policy with me. I had a slightly complicated situation with a recent insurance claim and my policy and because she was able to ask the right questions (unlike the claims rep and initial agent I signed up with), she was able to help me solve my problem. I am so thankful for her and wish I had known about her when I was switching my insurance years ago. Will 100% recommend her to all my friends and family in the future.
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August 2023 by Kimberly Kennedy
I love the services of AAA. I have used them for tire changes and battery services. The response time has always been timely. However when you call to speak to somebody regarding an issue, the Phone Bingo system is TERRIBLE. I spent 15 minutes trying to speak to a live person. When I finally reached the correct department, they were taking messages and would respond within 48 hours. My claim was in June and I have not received any reimbursement. Slow service.
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May 2023 by Kathie
I am a AAA member with AAA Plus. I was in my first wreck in 51 years and was pretty shook up. The wreck was on black ice with several cars involved and the police/firefighters kept telling everyone to get off the highway. I called AAA to tow my car and they refused because I may or may not be with the car, since we were directed to get off the highway. This was not helpful at all. I called a random tow company who came out and we met at a nearby gas station to decide how to proceed. I'm very disappointed in AAA because I thought they would be there for me when I needed them. AAA tells me they won't come out when there are extenuating circumstances. So, beware! I cancelled my membership.
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March 2023 by Abbie Lawrence
Very helpful place! We were on a road trip and our car broke down so we needed a rental to get home. We decided to buy a AAA membership after our series of unfortunate events so that we’d have more options available to us for the next unfortunate event. But our membership came in handy so much even then because AAA helped us secure a rental car so we could get back home that week after the holiday (in the midst of rental car shortages!). They were so helpful and courteous. I’m very glad to be a AAA member now!
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March 2023 by Cheryl Cobb
I called the Tiffany Springs office for a car insurance quote. An agent by the name of Austin Fansher assisted me. Just when you think the words "customer service" has digressed to being two words, Austin restored my belief that real customer service exists! He went above and beyond to help me understand why my insurance quotes with various companies were so high, and what to do to resolve an information reporting error. Austin, you're awesome!
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June 2022 by Garrett Jacobs
Nice ppl
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June 2022 by Meredith Brockett
Great service.
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March 2022 by Abbie K
Very helpful place! We were on a road trip and our car broke down so we needed a rental to get home. We decided to buy a AAA membership after our series of unfortunate events so that we’d have more options available to us for the next unfortunate event. But our membership came in handy so much even then because AAA helped us secure a rental car so we could get back home that week after the holiday (in the midst of rental car shortages!). They were so helpful and courteous. I’m very glad to be a AAA member now!
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September 2021 by John Luna
Staff was very knowledgeable and courteous. They were busy but made time to answer my concerns in a prompt manner
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August 2021 by terry collins
Excellent customer support!
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August 2021 by Laura Vescovi
I got an International Drivers License there
