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February 2024 by Ramona Harris-Smith
Aamco on Prairie View has been a long outstanding Car Care Automotive Doctor for a very long time. Manager Shawn and his Techs are very helpful and knowledgeable about any questions or concerns that a Customer may have. You can trust them with any maintenance that your car may require. They have done such an excellent job with my car, thar I will be taking all of my cars to them when it's only them that may have the expertise of handling my car needs. As a matter of fact I had to have my car maintenance both by them and Thoroughbred at the same time for different reasons, but I was very pleased at both, simply because I feel like I have a team of people who really care about the health of any Customers cars maintenance.
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January 2024 by Sean Iles
Friendly service. And fair prices
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January 2024 by John Harrington
GET A SECOND OPINION!!!Brought my car in with check engine light on and some slipping in my transmission. It was either a very expensive transmission swap, or a much cheaper part replacement? Not only did aamco tell me no way would the cheaper option work, but I also needed a $7k new transmission. Used would not work.Guess who swapped the cheaper part out and has driven thousands of miles without issue?AAMCO are nice people, but they could very well needlessly cost you thousands.
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January 2024 by HeIsMySpaceDad
6k for a transmission rebuild in a tiny car
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January 2024 by Gloreese Russell
I will not return here. I feel uncomfortable with the evaluation they gave me. They want to rebuild my transmission for no reason. I got another evaluation, and that was not recommended, and I was overcharged for the last service. I got on an oil gasket change repair that was done. I heard them give the same speech word for word from 3 people that didn't even look at my car. Don't trust them!
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December 2023 by Justin “J-Hop” Hopkins
Pretty much the same story every one else has on here with one star. Bad customer service, bad parts, over booked and take way to long to do the service. The Last place I’ll recommend for repairs.
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November 2023 by Loyal Customer
DO NOT USE THIS PLACE!!!NON EXISTENCE CUSTOMER SERVICE!NOT ONE PHONE CALL FROM THEM WITH UPDATES! (I'M THE ONE THAT HAD TO INITIATE EVERY PHONE CALL)Excuses one after another. (Scheduled one day service) They ended up having my car for a few days. (Wasn't told otherwise) missed a couple of days of work because of it. Engine was not put back together properly, missing several bolts where things should be bolted to the engine. They Replaced parts and did work without my approval. There Still is remaining gunk/old gasket that should have been cleaned off where the new gaskets was replaced.I'm not a happy with this location.Its a good thing that you can't post pics on these reviews.It will cost you more in the long run.
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November 2023 by SURGE
Took a month and a half to get my car fixed after being told weekly "it will be done by the end of this week" then when I git it back yeah the fixed my issue but my car was almost empty all the tire were low and the steering wheel is now misaligned. Only reason it's a 2 star instead of 1 os because I got a 12 month/12000 mile warranty once it was all said and done.
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October 2023 by Mason B.
I've had 2 bad experiences with this company that have led me to decide not to come back here ever again. Last year, in 2022 my transmission went out in my 2011 Nissan cube. I found out most mechanics don't work on these, so I took it to AAMCO. They called me a day or 2 later and told me they would need to rebuild or replace the transmission, I chose to rebuild because it was "cheaper", aka $5500. I don't know for certain how this compares to other places, but my experiences this year say it's probably way overpriced. They also promised to have it ready in a little less than a week since they needed to order in the parts. That all sounded reasonable at the time, but I didn't know what I was getting myself into. Come a week later, I've heard nothing from them and I call them to check on what's going on. They tell me they're still waiting on parts and tell me it'll be another week before it's ready. This continues for 3 weeks until we start going there multiple times a week and at one point the manager tells my mom that the person they sent to get the parts went and didn't grab them. When she complained, the manager said "What do you want me to do about it?! It's not my job to make sure he grabs them!" This was stated by the mechanic manager at the time. So obviously nobody is actually responsible for anything at this shop. Finally, on November 18th, about a month after we dropped it off on October 13th, we get my car back with a 10k mile or 1 year warranty and it seems to run fine. But now I hear a grinding sound every time I go less than 30 mph. Take it to another shop to see what's going on and, as I've seen other reviews mention, they didn't secure the frame around the wheel well back into place, so it would scrape whenever I pressed on the brakes. Some zip ties and $25 later, literally how easy the fix was and AAMCO messed it up, and everything is fixed and I didn't wanna go back unless the warranty would cover it. Come September 2023 my car is acting up in a very similar way. I take it to AAMCO for the warranty on October 3rd and they call me back twice the next day to set everything up. Me, being an idiot, thought they'd changed their tune and improved their business since then and the $1343 and less than a week they promised for the replacement of 2 sensors sounded much more reasonable than last year, but was still disappointing because no warranty. Come a week later I've heard nothing AGAIN! I call them up and the receptionist tells me she's out to get parts and will call me back in 20 minutes with the info. I never get a call back so I go to the shop to check and they're closed early. Luckily a random mechanic was there to tell me they were still waiting on parts. I say fine and give it another week before I call them again and they tell me "We got it and can have it ready tomorrow." I say fine and wait. I want it to be known that it's a literal crap shoot on if the receptionist will answer. At least half of my calls while they were open led to me getting voicemail. I show up on Thursday October 19, over 2 weeks after I dropped off and they say it's not ready but will be before end of day, so I have my dad go before they close and they tell him it's not ready because they ordered the wrong part again. Notice how I said again, but never mentioned them doing this before. That's because they never informed us of this at any point. I had told my dad to take the car and get an itemized bill if they try to charge him. He's denied because I'm not there but told I can leave a voicemail to permit him picking up. That's fine. He tells them not to work on it and I tell them the same thing in the voicemail along with everyone who might pick it up. I show up the next morning Friday 20th to get my car before work and the receptionist is surprised to hear I want them to stop the work and give me the car. Apparently, she didn't even listen to my voicemail. I tak
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October 2023 by Rufus J.
In April 2022, I had my Ford Explorer repaired at an independently owned and operated Aamco at 7683 NW Prairie View Rd, Kansas City, MO 64151 in NKC. In October 2023 and less than 25 thousand miles later, my transmission was not working property, so I took it into the original shop and was advised there was a change in ownership, and they could not locate my original paperwork. I am a business owner with employees and their customer communication process is horrible. After 3 weeks, I presented my original receipt and documentation, and the manager tells me that my documentation is not real. This is fraud. Stay away from this business. On the BBB, they have a grade of "F". Also, I have reached out to the MO Attorney General's Office to file a formal complaint against this business from the Consumer Protection Office. Aamco has held my commercial vehicle hostage for 4 weeks and their behavior strongly suggests auto repair negligence and breach of contract, which can lead to a civil court case. It shows that Aamco declined the transmission from ATSI, but documented on my receipt that they received the transmission from ATSI. Also, please review the previous owner's comments regarding the shop business practices. Aamco's business practices at this location lack integrity, it's unethical, it's illegal and fraudulent. So, on October 10, 2023, I hired an attorney to go after these crooks. Update: As of October 12, 2023, Aamco has removed their BBB page listings for this location showing an "F" rating and has removed all of their page listing for all of their locations in Kansas City.
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October 2023 by Benjamin Taylor
Ignoring price for parts they charged me $2502.00 just for labor to replace a transmission. I supplied the trans so that’s my bad, but I needed to replace it again. At another shop I was quoted $2470.40 labor, parts, and all included. Also got a 12 month 12k mile warranty. In and out in less than two days!Also lies, a bunch of lies! Gave them the car on a Tuesday said it would be done by Friday. Kept getting lies after lies pushing the car back not one or two days but making it two weeks!
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October 2023 by Benjamin T.
Ignoring price for parts they charged me $2502.00 just for labor to replace a transmission. I supplied the trans so that's my bad, but I needed to replace it again. At another shop I was quoted $2470.40 labor, parts, and all included. Also got a 12 month 12k mile warranty. In and out in less than two days! Also lies, a bunch of lies! Gave them the car on a Tuesday said it would be done by Friday. Kept getting lies after lies pushing the car back not one or two days but making it two weeks!
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August 2023 by Christine York
Customer service was good. Wasn't thrilled that I came for a fluid flush & tire rotation and I received a call stating my vehicle had a "hard shifting" issue (but it wasn't driven while on property - in & out mileage was the same when I arrived & left). Quoted me $6700 for tear down and rebuild of my transmission - my vehicle is a 2017, 122k miles and general maintenance completed every 5k miles. I politely declined & still received information for finance options.
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August 2023 by Matt Powers
Had an appointment scheduled for over a week and a half. Dropped the car off the night before to find out the next day they over booked and could get us in. Didn’t even attempt to work with us. Terrible customer service
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June 2023 by Tiffany Kauffman
I usually don't write reviews like this but, i don't understand why company have to treat there consumers like this. We took are car to them because that is where the warranty company wanted us to use. Are car has been over a month and it was one lie after another. They were telling me one thing and telling the warranty company another. Finally the warranty company decided to tow the car to another company and when they went to get it. They AAmco people lost are keys, to the car and it could not be towed. The new company had to get a lock Smith out there to make a new key to get it towed. I would highly recommend not bringing your car to this place.Service: Auto engine diagnostic
