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February 2024 by Barbara Shaw
Best customer service E.V.E.R!! Two techs worked for several hours helping two geezers set up an Apple Watch and fix issues on the phone! Courteous and persistent service!
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February 2024 by Owlandtiger
Marty was great.
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January 2024 by Lauryn Gorby
Workers are nice, but can't actually do anything for you. Don't waste your time going in, they'll have you do it online or call customer service anyway.
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January 2024 by April Al-Mahdawi
Came in to switch carriers and the service was fantastic! Marty was knowledgeable and helpful when it came to explaining the plans and options.
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January 2024 by Alison Neely
Review for Brok. He is a wonderful salesperson. He reviewed the phone choices with me (no pressure) and set up the new phone quickly & easily.
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January 2024 by JoAnne Grandstaff
It took s while, but we got the plan changed and the phone replaced.
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November 2023 by Sarah Catherine Alexander
This review is for Marty. She was exceptional in helping me get a new phone and get it set up after mine was stolen. I went to the Apple Store twice, with no success and multiple hours lost. Then I came here and she was able to get me set up in no time. Professional and quick! Highly recommend.
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November 2023 by Renee Gray
I spoke with Antoine. He was phenomenal and courteous. He listened attentively. He called in the Assurian tech, who also listened to my concerns. My issue was resolved, and I was extremely happy with the service received. 99% better service than when I visited the location in Zona Rosa a few weeks back.
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November 2023 by Roger Doeren
Trevor Teegarden, Retail Store Manager, is a phenomenal Retail Customer Service Role Model. Trevor solved a complicated Wireless Account Transfer problem when all other AT&T Technicians could not solve the complex problem with our iPhone functionality!
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October 2023 by indi
horrible service and extremely slow. wasn’t greeted and ignored the whole time. waited for half an hour while the woman with an AirPod in her ear chatted away instead of helping others causing them to walk out before me. After finishing her chat, she went to groups that came in way after us, people who she had told that there were others in front of them prior to checking them in before us.
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September 2023 by Jamie Walsh
I dropped my phone and shattered the screen making it unusable. I went to this location trying to get a new phone quickly on my lunch break. Everyone in the store greeted me right away and John M. helped me purchase a new phone and set it up. He stuck with me to help me transfer my data from my nearly unusable phone to my new phone, which I'm sure was a pain but he stayed kind and chatted with me as we tried to make it work. He went above and beyond to help me and by the time I left I had a new phone, a new case, a new screen protector, and all the data from my old phone. Highly recommend.
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September 2023 by Lynette Koester
My husband and I both purchased phones yesterday from this store -- what a great experience! Maria Rodriguez was delightful from the minute I met her. She was so professional but very personable and very knowledgable. She helped us purchase the phones, transfer the data, buy new cases, etc. and explained all of the costs involved. My husband had a hard time syncing his watch with his phone so he went back today and she helped him effortlessly and patiently. I highly recommend this location (and Maria) -- a much better experience than I have had with other locations!
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September 2023 by Gloria Richardson
Devin is an AWESOME Retail Sales Consultant. Devin shows compassion in his work and toward the customers. So, if you want to receive good quality help, ask for Devin. Devin cares about what the customers wants.
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August 2023 by Lawona Diamond
Antwon was simply amazing. His personality, customer service was very professional ! I watched him work the room and made every customer feel very valuable. I will always look for him. Customer service goes a long way. It will bring customers back every time.Thanks Mr. Antwon.
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July 2023 by Pat Swinicki
i would like to thank the assistant store manager Trevor Teegardenfor his assistance , he came to our rescue and set up the On Demand system since we switched from U Verse TV. He was very knowledgeable and took the time to go through all the system with us and explained how to set up all our favorite channels and how to use the speaker etc. He was extremely friendly and patient. We have had the best experience with him than any other ATT employee and much easier to deal with than the store where we purchased our boxes. Thank you Trevor again and I want to add that ATT is lucky to have you on their team, your a great example of customer service. Lou and Pat Swinicki
