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February 2024 by Jeff Whealen
This is the worst Autozone in the KC Metro. I ordered 2 idler pulleys online and picked these items up in store. The order was ready within 15 minutes. When I got home, one of the pulley's bearing was seized. It would not move at all. I called the store to ask for another one, I was informed they didn't have any more of them and that I could not return the item I just picked up 5 minutes prior. At this time, I had to go to O'Rielly Auto parts as no Autozone's in my area had this particular part. After finishing my job, I went to the store to return the part. I was informed the manager of the store said I was unable to return this part. I was not even able to use the 1 year warranty to even exchange the part. To my knowledge only electrical parts cannot be returned, but this part was bad out of the box. This sealed bearing would not spin. I called corporate online support number and was informed they should take the part back. I was contacted by the district manager who also confirmed I should have been able to return the item. He was able to resolve the issue(thankfully), but overall this was frustrating experience. I have NEVER had this issue returning a part that was bad out of the box. This has pushed me to never use Autozone again. This store has forced me to use other auto parts stores.
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January 2024 by Nathan Taylor
Very nice staff
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January 2024 by Felicia Wilson
Received great service from a wonderful young lady.
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January 2024 by Mario Cooper
the Worst store to order anything from online. They will fake like they tried to deliver the item just so they can charge you a delivery fee and keep the money. send you a email asking if u can pick it up from store. If no response in 2 minutes (literally) they will automatically refund the money back onto your card and you will have to wait 5-7 business days for a refund of your money. They are Terrible
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January 2024 by Kristall Pruitt
Tish was so helpful and friendly and referred me to the mechanic who could actually get the job done. Definitely will return.
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January 2024 by Karen Boyd
I had to check my transmission fluid and the helped me too keep my car running... AGOPHE ☺️
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January 2024 by Mario C.
the Worst store to order anything from online. They will fake like they tried to deliver the item just so they can charge you a delivery fee and keep the money. send you a email asking if u can pick it up from store. If no response in 2 minutes (literally) they will automatically refund the money back onto your card and you will have to wait 5-7 business days for a refund of your money. They are Terrible
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November 2023 by Thomas Moran
Just called cause I'm trying to fix my vehicle and the person who answered was really rude and not very helpful
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November 2023 by Alexander Polaski
Kenya T was very helpful fixing a problem with my gas cap order.
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September 2023 by Beverly Brown
Staff very friendly, I was helped and I asked if he could help with putting my Coolant in my truck. He abliged with no problems? Thank you for your help, you are appreciated.
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September 2023 by sage2001 (sage2001)
Waited 2 hours for my battery to charge only for a staff member to tell me that "it wasn't even connected to the charger". They're severely short-staffed, but this is unacceptible.
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September 2023 by Brenda “BC” Cas
Told the man what type of car I had and what I needed and was still given the wrong part and when I brought up the fact that it looked like the wrong part I was told I was wrong.Ended up having to make another trip back up there to get the correct one. Wasted time.
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September 2023 by Takiyah Johnson
I love autozone Tish help me out today with my battery very much helpful an David as well as Trey made me not want to leave its so much kindness in there
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August 2023 by Linda Jones
They see you looking around, trying to find things. When you look at them, they turn their heads. Need more customer service skills, just saying.
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May 2023 by Leighton Bradley
Was great help. Figured out the issue, had the right battery & installed it in a timely manner while being busy. Shoutout to these guys!
