-
February 2024 by jean barker
Nice clean store with a lot of fantastic help!!!
-
February 2024 by Gayla Dorsey
I have an older TV but wanted to have new products, she sold me just what I needed and explained a bit of setup. Thanks best buy
-
February 2024 by Johnny Dragon
Extremely friendly
-
January 2024 by Ramon Z.
the service was a 10/10 the front desk and manager were great helped me with my computer and helped me out they were all really nice and helpful
-
December 2023 by Rhonda Pittman
Mohammad was great to acknowledge me promptly and answer my questions about the different brands and screen features! Very helpful!
-
December 2023 by Emma Troyer
Every time I shop here the staff is very friendly and helpful. It makes my shopping experience fast and easy.
-
November 2023 by Jon Crouch
Friend paid for a monitor and set the pick up for me to get it for her. Made the effort to get to the store around 8pm and was told that my name was not set up as the pick up person. Asked that they check twice, Best Buy guy said “no, your name is not on here”. So I went home. She had to get it the next day. My name was all over the receipt for pick up. In fact, when she parked and had the package brought out, it was my name on the “your order is ready” delivery slip. So here’s what’s up: I was trying to shop less online, and this is the thanks I get. We lost a lot of time, could have had the right thing brought to my door in the same amount of time. Best Buy will end up being half the size it is, or maybe gone all together, if the employees can’t get their heads out of their backsides. Because instead of driving to work at Best Buy, you’re going to be driving for work (for a tyrant) delivering to my door, the same stuff you can’t get right for me to pick up.
-
November 2023 by dorren davis
I don't know what it is about best buy but I personally don't like going to them. When I went though it was a quick time at least. Someone seen I was struggling to locate something and they pointed me in the correct direction. Even told me the secondary place it would be if it wasn't in the first place. (It was) All I purchased was an aux cord and it has been working great so far.
-
November 2023 by Peter Hartman
Came in to do a monitor recycling offer, initial person that took my monitor didn't seem quite with it? Seem very displeased I was aware of a promotion that was going on and "doubt it will work" mentality was not a particular good start but ok I'll let it slide it's still early.... Next person, I was inquiring about some help and when to expect some (was a little busy) got a snarky attitude about needing to wait for who knows what but was just looking for an estimate of when I could be helped( monitor I bought was high on shelf that required a ladder) oh wow okay apparently liberty best buy don't want my money..... Third gentlemen got upset because I didn't want the monitor with the big hole in it ? my bad. Ended up getting the monitor and requested a HDMI 2.1 and was sold a 2.0 my bad for not checking. In the end could have had less snark and more people working. In the end another example of underpaid overworked employees. Haven't been to Tiffany springs best buy since COVID if you have the time try them out first.
-
September 2023 by A. Baldwin
Went to pick up an item by curbside. Sat there for 25 minutes at least. The app shows it could take up to 10 minutes for them to bring the item out. After attempting to call with no answer I, inconveniently, had to go inside. Waited in line for the cashier to say they never saw the notification come through even though I had it pulled up on my phone with the number to show them that I was here. She then asked if I could pull up on the curb. This was another inconvenience as I had to go back outside, move my car, then go back in and wait again for her to help another customer. I have managed retail. This was unacceptable for customer service standards. She asked if I also needed help carrying it out. The purpose of curbside pickup was to not lift the item as I am unable to due to a back injury and for convenience as I just finished working multiple jobs myself. I rarely leave lengthy reviews but I would hate for anyone else to sit there for as long as I did and deal with everything I had to when it should have been a simple task.
-
September 2023 by Shawn Beckwith
Amber was extremely helpful with finding the right webcam for me. We also looked at options for laptops that had cameras installed in them already.I was so appreciative of the customer service, I kept making myself think of new questions to ask. It's not often you get that quality customer service.I debated on making this a four-star review, because I hate Best Buy in general. I also hate that I had to go shopping here.However, good people deserve to be recognized, Amber did absolutely great. I wasn't given a link for a survey on my receipt.This happened at the Liberty Best Buy on August 30th 2023 between 2:30 p.m. and 3:00 p.m.
-
September 2023 by Elijah Edwards
So I am going to be a Karen here, but I hate that I call the number provided and it links me to a call center. It takes me between 5-7 minutes before I actually get to talk to someone just so they can connect me to a store. Only when I ask them to connect me to a store, they say it goes against policy. When I said “what if I needed lost and found,” they said you can leave a voice mail with the store manager. So, the call center verifies that have the item I want in stock, I drive 45 minutes to get there, only for the store to have sold it off 2 minutes before I arrived. Infuriating.
-
August 2023 by Kaleidoscope Kenya
Let me start off by saying the three stars are for The Geek Squad but the Best Buy employees 1 star!!! The young man working on the screen protector saw the bubbles on the phone and whispered to the guy standing next to him and then a minute later passed me the phone and said here you go. It took everything out of me not to throw that phone at him. So I'm Petty I set the timer on the phone took him about another 3 minutes and 48 seconds to discover that he was not going to be able to do what needed to be done and the guy standing next to him saved him and gave me another screensaver and sent me over to The Geek Squad. The young man working over at The Geek Squad area Save the Day. I'm more or less just irritated because he saw that the phone was messed up and still handed it to me and said here you go.?? for the record the only reason why I'm not putting names is because I didn't get everybody's name and I don't want to throw the wrong person under the bus.
-
August 2023 by Andrew Spidamann
I stopped in to the Best Buy in Liberty, Missouri looking for a simple 12 inch subwoofer enclosure. To my disappointment, they do not carry items like that anymore in there store. The online website showed they carried that item but I guess it was wrong
-
August 2023 by Jr Plumbing
The people on the “geek squad” remote positions were not understanding my VERY SIMPLE question and so I decided to call the Best Buy I bought my laptop from, this location, because this was regarding that purchase and an add on I was supposed to receive. Not only did the lady on the phone who worked at the flintlock seem extremely inconvenienced by my question and frustration not being able to talk to someone clearly who was a “remote geek squad”. I was on hold for 10 minutes, and the lady who answered from this location transferred me to another “remote” very heavy accent person and who could also not understand what I was asking. I spent 40 minutes bounced around people and I am very dissatisfied. I am a patient person and have worked in customer service for 7 years and have never been so frustrated at an experience regarding another companies customer service until now.