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February 2024 by Christina Elizabeth
Honestly, every time my family and I come here, it’s a pleasant stay and at a great price. The location is perfect for those who want to be close to plenty of shopping and dining options and minutes from the highway to get to KC.Breakfast is great too and the rooms are clean and spacious. The indoor pool is fun and has a slide and the hot tub is wonderful!Finally, the staff- every single staff member here has treated me and my family with excellent customer service and care. The ladies at the front desk are always kind and attentive to us. Also- there is always fresh lemon water, iced tea and fresh hot coffee, including decaf.For us, this hotel checks off all the boxes.Rooms: Rooms are spacious and clean.Nearby activities: Plenty of near by entertainment including Dave and busters and LOTS of shopping in the outlets 2 mins away. Target and Walmart right around the corner as well for basic essentials.
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February 2024 by Fantastical Clark
The room was standard. The only reason we chose this hotel was for the Hot tub. The hot tub was ice cold and the pool bathroom had not been cleaned in a long time. I did however expect a professional to at least greet me checking in but instead, someone sitting at a table playing on their phone next to the waiting area in a sweater. With no clear indication of being a Best Western employee. Not an appropriate representative for the company.
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February 2024 by B.
Noteworthy details: Excellent water slide in the pool!!! Clean pool area. Quiet.
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January 2024 by Tim Titus
Alfreda and Bianca were exceptionally helpful to our family! They went out of their way to help get our room early, ensure we had all we needed, and even gave a tour of the pool and impressive waterslide!Our room was clean, updated, and comfortable. Thanks for all the help!
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January 2024 by Scott Merrill
This was our second time staying here, one in 2020 and January 2024. Well, never again. Hot tub was not working, cold water and a water hose was filling the hot tub up with freezing water. Pool had brown something (removable with finger) layered around the pool, pool water was green. Pool area smelled like poop!! The whole point was to have a fun weekend for the children and it was disgusting!! The rooms were clean, I says rooms (plural) because it was January 0 degrees outside and the room and no heat, had to be moved across the hall. Thought it was because the heat was off in the room, so we turned the heat on 90 and left to “swim”. Came back to a freezing room and had to pack everything and go to a different room. Hallways were freezing!! Pool area needs attended to or shut completely down.Rooms: Rooms were clean.
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January 2024 by Janna
This surprised me with how nice this hotel was! I didn’t know what to expect, but this exceeded any expectations I had. My children loved it!
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January 2024 by Rhonda Schell
Indoor pool wasn't ready for a birthday party. Conference roo. Was a bit dirty. No trash bags in the can. Hotel needs a facelift.
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January 2024 by Denise Stroud
No pool, no ice, no drinking water in the rooms. Do not recommend. We stayed here due to the pool for our kids and they told us at check in it was closed for the night and they would let me know the next day. Still closed the next day and the morning person said if she would have know she would have directed us to the sister hotel with a working pool for our kids bday. A day too late. No ice working. No filtered water in the rooms working. Barely any hot breakfast left for guests the next morning due to a large staff meeting taking place the employees took most of the hot breakfast. Extremely under whelming experience. The two staff working the night check in were complaining about having to work.
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January 2024 by Chase Miller
Absolutely TERRIBLE! Pools broke when our kids were so excited to swim. The filtered water faucet was broke the light was broke. But after all of that the blonde at the reception desk was the worst of all totally rude! Never had a worse experience with a person who is in customer service. Highly recommended she is fired!
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January 2024 by Allana Ornelas
Location seemed to be far away from most things I needed to get to, but then again I am not from here so maybe I just didn’t know my way around.. our room was clean and very nice, the Breakfast was the best part! Very elegant and nice breakfast buffet, one of the nicest I’ve been to, and the food tasted great! 10/10 recommendFood & drinks: Good food, nice and clean food area
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January 2024 by Kelsie Spencer
When I called to make a reservation, I repeatedly asked if the amenities were working! Aka always seems to be a hot tub problem at hotels. They said yes. I told them I would be arriving an hour early they accommodated me being an hour early. When we got there, they tried to upgrade our room to a balcony which is great thanks a bunch but then we got to our room and my daughter is screaming that there is bugs crawling into the outlets and there they were! Cockroaches! Many of them in and out of the outlets! I found dirty, nasty pillow cases in the crack at the head of the bed! There was a not so great Oder in the room as well. Went downstairs to take the kids swimming and the hot tub with ice cold not only was it ice cold but it looks like someone had took a number two in there explosively!! It was gross and people were still trying to step in it! Absolutely, no towels in the pool room. I went and asked to get some towels brought to the pool room. And they didn’t even bother. I was very disappointed in our stay, and I was so looking forward to it. The only thing decent about this place when we stayed was the breakfast!! Extremely disappointing!Nearby activities: Legends
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January 2024 by James Brungardt
I highly recommend this hotel. The staff was extremely friendly and helpful and the whole hotel was very clean and well kept. The pool area is great for kids and the breakfast is larger than most hotels. We'll certainly be using this hotel the next time we're in KC.Rooms: The rooms were very clean and spacious.
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January 2024 by Emilee McInroy
Where do I even begin…. We showed up to have a fun getaway with our children over Christmas break. We arrived to check in at 4pm and was told the room we were placed in was showing already booked. The receptionist stated, “if you get up to the room and someone is in there come back down.” I politely told her that I would not be going up to a room with another guest in it. She then told me she would change my room. I was also informed at checkin that the pool would be closed until 5pm due to it needing cleaned and they were waiting on the manager to arrive back to the hotel to clean it. We checked at 5pm and the pool was still not open. We were then told it would be open at 6pm. We checked at 6pm and the receptionist informed me that she was still waiting on her manager to return to clean it. Around 6:30 pm I went down to check to see if it was being cleaned and the manager had just shown up and stated to another employee loud enough as she walked down the hallway, “The pool will be open at 7:00 pm. I haven’t ate all day and I will be doing that before I open the pool.” We came back down at 7pm and stood in the freezing cold hallway with multiple other families until 7:30pm when she finally opened the pool. I went to get into the hot tub and it was freezing. I asked the manager how long it takes to warm up and she stated, “the heater is broken and will not be repaired until tomorrow.” There were about 35 kids waiting to swim and the pool was packed. We decided to leave and come back and swim later as the manager told us the pool would remain open after 10pm since it opened late. When we came back in around 10:15pm the receptionist told us the pool closed at 10pm and was closed for the night. So they opened the pool at 7:30pm giving there paying customers 2.5 hours to swim. Ridiculous! If I wanted to sit in a room for 3.5 hours after arrival I would have saved 200.00 and stayed home. The whole point was so my kiddos could swim and enjoy a night away from home but it was a nightmare! I have stayed at this hotel multiple times and have never had an issue but I will not return again which is very disappointing since it is close to home and usually a great time!
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January 2024 by Mandy Simmons
We specifically booked this hotel for Christmas Eve/Christmas Day for our family event because of the pool slide for our children. When we arrived the pool was closed for cleaning but told it would be open in the morning. Our kids woke up Christmas morning excited to use the indoor pool and slide before checkout (especially since they didn't get to use it the night before and were told it would be open)... Only to be told it would not be open again today. Thanks for disappointing our family this Holiday Season.
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December 2023 by Thomas B.
My wife chose this hotel I always go to the Marriott I mean ig she saved me a few nickels and dimes when I got there I'm thinking oh my it's going to be so cluttered because it is right next to a stadium I guess you can't judge a book by its cover walked in was greeted instantly kind of scared me lol we got a balcony suite and WOW is all I can say we stayed a week pool was super relaxing