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February 2024 by Chelsea
We had a great stay. The hotel staff throughout our stay was very friendly, and helpful. The rooms were very nice and very updated. The breakfast was great with lots of choices. Definitely will visit again next time we are in the area.Rooms: The rooms were nice, clean and updated!!
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February 2024 by Donald Marvin Reimer
After spending a week in different hotels across the USA this was definitely the best experience. Especially the staff here were so much more knowledgeable and helpful then at any other place I had been the past
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January 2024 by Colton L.
Serviceable. Wouldn't stay here again because It took the toilet three flushes to get rid of my human waste.
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January 2024 by Marianne Hardin
Hotel is clean, a good value & rooms are nice. A little crowded w/ the bathroom, closet & frig & microwave in a tight space, but realize that is a room design issue. Beds were comfortable, and the hotel was quiet! Two issues are that the breakfast attendant hovers & watches everything. The vibe was not a friendly one...more like she was watching to see if a Guest is doing something wrong. She jumps up to immediately go over where you've been to redo everything. A smile or friendly remark would make a much better impression. As it was....we felt uncomfortable even with picking up after ourselves. We have stayed here several times & did not feel this way prior.Also...Cleaning staff should wait to transport their carts, & mop pail perhaps until Guests are off the elevator. In a perfect world there would be an elevator for the cleaning staff. This guy got on with his mop bucket mop pail swoshing just when I had some of my hanging clothes & a big nicely wrapped gift bag for a BDay party. I did not want to get on the elevator next to a mop bucket etc. Surely they could be trained to let the Guests go ahead & use the one elevator first & wait until the Guests gets off before using the elevator for hotel cleaning & transport of carts etc. It is a small thing, but bothered me when it happened twice with the swoshing mop bucket & a cleaning cart with barely enough room with our cart.
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January 2024 by Joanne Gardner Lowell
What a find. Spotless, friendly and well maintained all minutes from the airport. They even gave us a ride to return the car!
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January 2024 by Gregory Hurst
Very clean and comfortable rooms, with excellent beds and bedding, microwave, refrigerator, and separate seating area. it has a very nice 816 Bistro for quaffs and burgers, sandwiches etcetera. There’s also a very nice heated pool, well equipped exercise room and business center. Everyone on staff was genuinely welcoming and friendly. Well done, thank you.
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January 2024 by Donald Bouchard
Great breakfast, great serviceNearby activities: Near airport
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January 2024 by Alan Hale
One night the shuttle to
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December 2023 by Kristen Schweitzer
Shuttle driver went above and beyond to pick us up late at night during snow.
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December 2023 by Shayler Levine
Friendly staff but the curtain in room 104 sucked. Light was coming through the whole
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December 2023 by M Bley
Noteworthy details: Very good hot breakfast
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December 2023 by Kathleen R.
Stayed here for the dog show at the Kansas City Royal, and from the pickup at the airport to the checkout I had great service. Room was large, clean and the fridge worked great. Bathroom and shower were good size and the water pressure was great. We ate several times at the Bistro in the lobby and the food and service were good. Continental breakfast had lots of options and there were take away bags if you needed a snack to go. Shout out to Craig Packer, General Manager, he was wonderful to work with. Would stay there again.
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November 2023 by Olivia Beaman
Very friendly service! The hotel itself is nice (good layout, nice lobby & eating area, the pool looked nice) but needs to be maintained better. The room didn’t feel very clean (spots on the lampshade, grease marks on the headboard, broken toilet paper holder). Odd smell in the hallway. But the breakfast was pretty good (good selection!), and Lupita was so friendly and helpful! She got my kids cereal bars, water bottles, made a waffle for my daughter, and chatted with them. My daughter instantly made a new friend in her which was so fun!
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November 2023 by jennifer bell
I needed a room by the airport a day before my flight with transportation to the airport. This place is clean, tastefully decorated, it has very friendly and accommodating staff. To top it off the price is extremely affordable. I will stay here on future trips to Kansas City! Much better than sleeping on a couch at my sister’s house! Thank you Best Western!Rooms: Tastefully decorated, clean and comfortable.
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November 2023 by Gisela Dumm
It's right by the airport, an 8 min cab ride. There is little else around. Night checkin was easy and adequate. They had some mediocre sandwiches for purchase for people arriving very late. Breakfast was great! They do not have a late night shuttle. Spring mattress and the springs could be felt just pressing on the bed. Elevator smelled like hydraulic fluid. Overall, adequate for one night.
