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March 2024 by Addison Hopkins
I ordered an Oreo milkshake and they’re out of milk then I get an ice cream single serve with a hair in it Do not recommend
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March 2024 by Nicholas dyer
Ice cream was good but the wait for it (one person in line) made it taste bad. Not a good experience.
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March 2024 by Michael Hinton
Double Oreos ~n~ strawberrie?
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February 2024 by Marion Williams
Damien, the clerk, was very friendly and helpful. Je answered questions about my nephew's birthday cake.
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September 2023 by Charlie C (TA283)
Store is very clean, employees are attentive and friendly. Highly recommend this store.
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September 2023 by Pnw Marketing
Imani is a a great manager, and really knows what he is doing
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August 2023 by Chloe S.
The customer service was bad. The worker that helped us seemed very annoyed and not happy to help us. The store was almost as hot and humid as the outside temperature, which was 92 degrees outside. They had fans going but it did little to cool the store down. The ice cream was extremely melted because of the temperature inside, so it was unenjoyable from the beginning. I do not recommend this location.
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August 2023 by Mirella Scandaliato
The popular ice cream shop. Had a few options for flavor and all the topins you can imagine.
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July 2023 by Crystal Jackson
Great service
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July 2023 by Natalia D.
I came in excited for some good icecream, but left just feeling guilty about ordering:/ the guy taking my order wasn't even looking or listening when I told him what I wanted. He repeated my order incorrectly because he wasn't listening so I repeated it again and clarified making sure he was good to go. He then proceeded to make it and only asked if I wanted a cone or a cup. At the end when the cashier asked what size I got, I said "like it" and the employee that made my icecream got super mad at me and claimed I asked for a "normal" size which is a "love it size". 1) I never said normal and 2) every single Coldstone I've been to have always clarified the size with me and I realized the employee never clarified with me. So I tell him there must have been a mistake since he never specifically asked me what size I wanted. He proceeds to lecture me on how I said "normal" which means the love it size. No location has ever told me that and always checks the size using the exact words "like it" or "love it". No location has ever assumed. I said "sorry" twice but he just made me feel so guilty and kept repeating how I ordered totally wrong. I didn't want the ice cream after that. I'm pretty sure they charged us for love it sizes anyway so not sure why they had to make us feel awful for a small mistake. As we ate, I heard him clarify with every customer after us if they wanted the like it or love it size... don't get mad at the customer for not asking like you're supposed to. Also the cones here are very old, we think they sit out for a long time because it just tasted hard and tasteless so don't pay extra money for cones. We won't be back ://
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July 2023 by Mike Manfredi
No one is wearing hair nets!
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July 2023 by Travis Billups
Advertised as homemade ice cream I love this place, I’ve been going here for years on occasion and I can’t seem to taste anything other than my first choice I ever tasted on my first visit. I would describe as pricey for what it is but I also would say it’s definitely worth it. The options of combinations of toppings and flavors of creams is limitless. If you can try it I would say you should. Great place with great options to indulge on occasion. They also will accommodate special requests and let you try the creams before you commit to a certain flavor. Just ask to “To Taste” a flavor
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April 2023 by Derek Carter
A little on the pricey side but they do have great ice cream and a ton of options!
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March 2023 by Rufus S.
Cold stone creamery! Ahhhhh! This place was delicious the ice cream was great. The staff joked with us and our food was out quick. You can sit inside or you can leave but both are great. We chose to leave and sit outside the Cheesecake Factory which has an amazing Kansas City plaza fountain and some great seats. If you want ice cream and your in the area definitely come here.
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January 2023 by Emma F.
This was unacceptable. The workers were going super slow. One girl had airpods in. We we're waiting in line for 15 minutes, and no one moved. so many people left and we left after them. I will not be going here ever again! They should be fired. This was located in Liberty, Missouri.
