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March 2024 by Sherri Zamora
Ordered 2 sizes of ice cream. Got 2 smalls. Annoying because that's not what we paid for. Lost money.
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August 2023 by Whitney R
Quick and friendly service! The young man who took our order even threw our ice cream up into the air and caught it with the cup! My kids loved that!
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August 2023 by Justin Francis
I walked into Cold Stone this day in hopes of a delectable and indulgent cold treat however I was given that and a twilight zone like out of body experience. It was as if M Night Shyamalan had written and produced a movie where a couple walk into a shop and are the only ones there with 3 people behind the counter yet felt like they were invisible. We had stood at the order giving place a mere 3 feet from a worker who had obviously been instructed to not acknowledge our existence in some sort of practical joke. They were scooping around the ice cream and putting the scoop down aimlessly for maybe 2 minutes as we thought she must’ve been making a Uber eats order but nope just scoop, drop scoop, repeat. I at first was curious to see how long this would last but then I had to ask “so uhhh watch a doing?” Girlfriend holding back giggles at this point as shockingly I was ignored. I keep going “so are yah playing with it? I would too if I worked here I guess” then we were told “nope just getting out some of the bad stuff” we were relieved that we were in fact not invisible then our minds went back to the ice cream. So after the awkward silence after that back and forth we then go for it “so uhhh can we order now” then the normal process of ordering food at a food place began then silence fell over the shop. Two of the workers began conversation “which seemed like normal human behavior” so we were more relieved then payed for our treats and left.An older woman was going for the door as we were leaving so I held the door for her then she looked at it decided not to go in and also didn’t acknowledge us.Well done Cold Stine hiring a director, writer, and actors for this hilarious prank.P.S. Ice cream was fire.
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August 2023 by Derek M.
I'll let my son go in and pick out his ice cream since he had never been to this franchise before. I think it's a little over priced for what you get, but he was happy. He opted for a chocolate dipped waffle cone with sprinkles, chocolate ice cream, Oreos, Snickers, and chocolate chips. He loved it! The place is fairly busy with it being in the middle of the outlet malls, but the place seemed pretty clean and well stocked. The girl taking an order with somewhat friendly, and patient with my son trying to decide the perfect combo.
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July 2023 by Tony Castillo
Great Ice cream. Family had a great time.
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June 2023 by Michael Donhauser (Mike van Dee)
Its nice
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June 2023 by Meg Y.
Vegan options for people who can't have dairy. They also went out of their way to make the ice cream safe for a Celiac in our group.
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June 2023 by Veronica Longoria
The atmosphere was very unwelcoming, unfriendly and unapologetic. They helped a large group that was in line behind me before helping me, which isn’t a huge deal but when I asked if I could get helped they obviously got annoyed. There was about 5 workers standing around doing nothing as everyone in line just stared at them waiting for service. I asked for Reese’s to be included in my sons ice cream and half of it fell on the floor, when I asked if she was going to replace it she said no. When I was checking out I did let the worker know that I understand it was close to closing time (an hour until close) and they were all probably very tired but they need to work on their customer service because the atmosphere there was VERY unkind. He just gave my my change and said by. I would give one star but the ice cream was alright so two it is.
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May 2023 by Melody Wood
We had fast, friendly service, and the ice cream was wonderful.
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May 2023 by Duane Gadt
Awesome ice cream and Awesome service definitely recommend this place
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May 2023 by Jessica Karl
The ice cream served in house is always good.I bought a small cake, Cake Batter Confetti, which was $37 before tax. It was not good. The red velvet cake was extremely dry. The topping candy was stale. Would not recommend.
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May 2023 by J. K.
The ice cream served in house is always good.I bought a small cake, Cake Batter Confetti, which was $37 before tax. It was not good. The red velvet cake was extremely dry. The topping candy was stale. Would not recommend.
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March 2023 by Mary S.
drove 20 miles roundtrip to 8600 ward parkway store 64114. no customers and my daughter and i stood at the apple case for 5 minutes and had to retrieve a clerk to wait on us. we ordered 2 pecan monster apples - the clerk repeated the order but when we got home they were 2 pecan carmel apples and were highly disappointed.
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February 2023 by nicole thrash
I paid almost $50 for this tiny cake?? What a rip off.
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January 2023 by armysoldier1226
Have silk almond milk ice cream. Great gor people with a milk allergy!
