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January 2024 by C.C.
I was shopping for shoes and Katie asked if I needed help. I was shocked with her knowledge about the different products options and inventory. She's a keeper ! Thanks Katie ...I will be back
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January 2024 by troy la cour
Riley or Rilee? She was great at helping me find the right walking shoes! This was outstanding customer service! Very nice and knowledgeable. Please keep this woman on board!!
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January 2024 by Angela Eggerstedt
I was told that I can't make a return because I didn't have a receipt nor was I a part of their rewards program then I called and asked them what their policy was and I would get in-store credit so maybe all the associates should be on the same page so now I don't have to waste my time again and go back
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December 2023 by Lori Kilburn
So much to look at & shop for in this store, love the Chiefs merch. Great Yeti section upstairs as well!!! So much Nike stuff for whole family WOW!!! Very friendly staff, took waiting in line a little while to get them to open a second register, but an elevator for full carts & handicapable people made it totally worth the wait. Love this so cool & casual place to shop & find cool comfy clothes to buy also ??
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November 2023 by Mac
Bought some brooks before a rotation in California and was given two different shoes. Brought them in today to hopefully get the right pair and the manager and ( I believe jose) took great care of me. It was an incredibly unique issue but they were incredibly helpful and corrected the issue. Sucks customer service is definitely what keeps it’s customers.
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June 2023 by Angelica Serosa
Had the best experience in zona Rosa! Gracie was the only person at the registers and was able to get through the 3 people before me amazingly fast with also giving them the utmost respect and impeccable customer service! And before that was helped by the sweetest young man Josh I believe his name was, helped me find the perfect shoe to support and help with keeping in style
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June 2023 by Vicki Cash
Katie F. In the golf department at Zona Ross in Kansas City, MO was so pleasant and assisted us with golf shirts and shorts for my husband. THANK YOU Katie F. and blessings to you and your family!!!
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May 2023 by Amy Konkle
My husband wears a size 15, which has been increasingly difficult to find. I docked a star because we had to go from Liberty to Zona Rosa to find only 2 pairs in stock, but Kelly on the sales floor earned all of my respect because she helped me track down ankle socks in his size. Also not an easy mission, but she was committed! Thanks to her, we won't be walking around Florida with him in crew socks pulled all the way up his shins! ?
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March 2023 by Sidney Gallagher
3 entrances and only one functioning at all times. 1 not working at all and then another working on a time schedule with only small notes on the door stating it’s either not working or won’t be operating until this time which it was over 2 hours past time it said. Very inconvenient if you parked on that side. Went to shoe department and 6 teenagers standing around checking their personal cells instead of helping customers. I had to physically track someone down to get a shoe size. Very frustrating when the store has decent traffic coming and going and I have my young kids with me and I have to track down someone to help when there is 6 just standing around.
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March 2023 by Melissa Diperi
The shoe selection is a step above. We just love this place. There is always a staff member looking to help you!
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February 2023 by Joshua Johnson
Do NOT come to this location for Chiefs players signing events. The staff that runs these events will let anyone cut in line and let people sit and wait in their cars and come back to their spots while people actually wait and suffer in line. If you can’t wait in your spot for hours then don’t come. People were trying to sell wristbands to people waiting in line that they found in the trash from prior events.
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November 2022 by Vikas Jha
Wide arrays of options, good clothing collection, contains equipments from kayaks to dumbles to cycling to baseball, golf, you name it. Helpful staff and good service. Just wish they would start giving some discounts this being holiday season and all.
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October 2022 by Joyce Cooke
Love this store and they have a great variety to choose from. Unfortunately they didn't have purple for my grand daughter but pink is her next favorite ❤️The store is always clean and the staff is always very helpful
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September 2022 by Gary Street
Haven't been in one of these stores in ages,, but urgently needed a very specific item I knew they carried.Immediately received expert assistance from the first associate I encountered, then follow up assistance by an associate on the 2nd floor who already knew what I was looking for (how did they do that?)As I was checking out, observed a customer at a register who was argumentative and gruff about returning an item. The associate expertly handled the situation and prompted another associate to assist and when I left the customer's demeanor was completely changed. I think I heard them chuckle as I was walking out the door. Amazing!Might be the best retail chain store experience I've ever experienced.
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June 2022 by TJ Duff
The workers here always go out of their way to help my wife and I out whenever we come in. Never had any issues with this location.
