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November 2023 by Josh Bovard
2 days after my shipment was suppose to arrive with no update or phone call, I decided to call myself. Customer Service was rude. They said they would do a dock search and call me back but never did. Shipment is still missing and I just keep getting the runaround. I'm now out a $10k shipment and lost revenue due to this product not being on my shelves.
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November 2023 by Jonathan Kelly
Driver "RB" delivered a pallet to our business on 10/16/23. SUPER HELPFUL and PROFESSIONAL!
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October 2023 by D C
They lost my package. One month later after "looking for it" and NEVER RETURNING ANY OF MY CALLS. They advised me to "file a claim with the shipper because it's lost." What good is their "OS and D" department?
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August 2023 by Matt Morgan
After performing a dock search they confirmed that they had lost my package. No attempt to contact me whatsoever about the delay. Will make sure to not use Estes again. I hope whomever lost my package was disciplined accordingly. Caused me a huge inconvenience by not being able to move my yard waste with the trailer I was expecting to have over a month ago
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July 2023 by David Hoelzel
It runs like a well-oiled machine. Drop-off was easy. Could use better signing for the lay person.
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June 2023 by Muhammad Tahir
I am writing this review to appreciate the help I got from the driver who delivered Gorilla playset for my kids in KCMO. It was a huge set packed in 3 huge boxes. The delivery was for driveway only but the driver who's name is Jared helped me to put this huge thing in my backyard.Jared was so nice that I offered him for payment at the end , but he refused to accept it. I think it's rare to find such people now a days. Such employees are an asset for whosoever they work for.
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May 2023 by Alvin Harrison
My first time there I check in the lady told me they was loading there local delivers come back at noon went back told me to go to dock 32 35min later was empty great experience would go back anytime.
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April 2023 by Lydia Espinoza
HORRIBLE COMPANY!!!! My package should have arrived Friday but they made no attempt to deliver….No phone call, NOTHING.Saturday goes by, Monday goes by… still nothing. Called their 1-800 number and they say nothing looks wrong but they can’t help with “ Re-delivery” (though no delivery was ever attempted) and I have to call the KC center (which closes at 3)! So now it’s going on day 4 before I can get them to even plan on making an attempt to deliver my stuff!! Definitely filing a complaint with Lowes
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April 2023 by Rachel C
I honestly hate this company and wouldn’t recommend it to anyone. Every single time I have been there they act like it is their first day on the job. They do not care about you. 30-60 minutes waiting for a dock pick up. While they do their own thing & ignore me. Doesn’t matter if you call ahead of time to schedule, they just can’t get it together. Managers show no concern, they tell you they are in the middle of “shift change” no matter what time you are there. Unfortunately I have used them as my main shipper but I can’t do it anymore.
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January 2023 by Kristia S
Very easy to work with. Happy with service and would recommend
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July 2022 by Taoufik BEN ALAYA
Do not use, so unprofessional and delays youThey are not punctual. The package was sitting in Kansas,20min from my home for days now and they keep delaying the delivery to my home, original date was just 24 now it is July 7. And they keep extending the window or delivery.Updates:Initial delivery date: Friday 24Actual delivery date : Wednesday 29 .They did not call before coming, luckily I was home when they came It is ridiculous period.
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May 2022 by rob parks
Completely ridiculous delivery company.So I had an AC condenser to be delivered by these guys which was a total of 5 miles away from the pick up location, well guess what, after about 20 phone calls I made to them and zero they made to me, after countless lies and delivery windows missed, the package traveling all over the nation with 5 different pro numbers I randomly received it one day sitting in my driveway without notice, and damaged, this was 3 weeks later for a 5 mile trip. Truth is they can't be trusted and find and delivery company to us.
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February 2022 by Erick M.
Do not use ESTES My package has been at my airport since the tenth of February that is only 30 minutes away from me and the group ESTES DELIVERY can not figure out how to get it to me and it's now the 18th.. wow horrible delivery anything!! DO NOT USE!!!!
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January 2022 by Jeff Frost
These guy's we're awesome.Looking for experienced Drivers, too...Well managed
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December 2021 by Bridgette Nelson
They just have poor sevice. Very unresponsive when it comes to delivery needs. I even setup an appoinment and they called me from a number I could not call back on and then proceeded to blame me that they did not have a suite number. Suite number should have been communicated via Amazon purchase.
