-
December 2023 by Lydia W.
Ash was amazing!! Go and speak with him he'll sort you out!! The unit was exactly the size I needed. It couldn't get any easier
-
December 2023 by Antonia Castaneda
Customer service was very professional, very informed representative, and made sure every question was answered 10/10 go here for ALL storage needs
-
November 2023 by Renee Ledesma
My experience at Extra Space Storage was amazing. From the easy process of booking our storage space online, text messages each month notifying payment has been received and smooth checking out process. I love the convenience of the 24hr access and I would use Extra Space Storage again.
-
November 2023 by corey dutra
I came in a few days ago to this location, and was helped by an extremely articulate, knowledgeable, and helpful manager named Chad, I believe. My goal was simple-I was checking pricing and availability of a unit. I’m a very deliberate person, so I didn’t pull the trigger on a decision that day, but I didn’t feel any annoying or unprofessional pressure from Chad. He actively listened, and knew that it may be a few days before I made a final decision. I cannot recommend this location, and Chad specifically, enough. I’ll definitely be returning, soon. What an invaluable asset you have on your team! Thanks, Chad!
-
November 2023 by William Jackson
Ash is very professional,courteous and remembered exactly who I was after not seeing or hearing from me for over a month! Shows that he truly cares about his customers! Dealing with Ash has been a wonderful experience!
-
November 2023 by Elina Jurado
This was one of the best storage facilities I've used. Customer Service from the gentleman at the front desk was so polite and courteous when giving me the tour, the facility is clean, and it's easy for me to access my unit inside the building. The driveway to the front door is LEVEL!! So many places don't consider this, especially when having to use a dolly or a cart to unload heavy items! There are plenty of carts for tenants to use, the elevator works properly, and fits multiple carts at once.The only con is not having 24hr access but I understand it's to prevent break-ins. The alarm and pre-recorded prompt letting folks know that the storage facility is closing soon is helpful as well.
-
September 2023 by Queen Quinn
Great place and great people I would always recommend this storage to anyone I always got luck n a man named Ash helped me every time he is very respectful n helpful thanks so much
-
September 2023 by Bonnie Heying
These storage units are the best! Very clean, well lit, great management, very responsive! Security is essential! This is locked! Close to KU Med, Cross Roads and Plaza! Go check these units out!
-
August 2023 by David Szczucinski
Bait and switch, don't fall for the 'good deal'. While I initially provided a positive review due to cleanliness and professional demeanor of staff, I have to revert this review to 1 star. My unit was rented in May 2023 at $71 a month, within 3 months they have already raised my unit price to $142, literally double the price. Was told a notification of increase was sent, but I never received it. The manager was still friendly and accommodating and I understand they don't personally adjust these prices, but this is completely outrageous. As the old saying goes, if it seems too good to be true, it probably is.
-
August 2023 by leesaleesamae
The whole process was very smooth and easy!! Got my code through reserving and purchasing the unit online, then went straight to the unit and started moving in! The directions are very clear and easy to follow!
-
July 2023 by Ryder Chaffee
Extra space storage @ 500 southwest blvd in Kansas City, MO is a great storage facility, with a great team. I worked directly with Ash who was easy to work with, trustworthy, and reliable throughout the 3-4 months I had to rent a unit. Would highly recommend to others in the area.
-
July 2023 by Reed Apostol
This is probably the best customer service I've had anywhere at both local sites I worked with. I was renting a storage unit from out-of-state, and the person I talked to in KS was able to tell me exactly what I needed to do and by when. I walked on in to my local (non-KS) Extra Storage and the guy there was fantastic too - in and out in five minutes, with all my questions answered.Every step of the way everything has been simple and clear. I went with ESS because the google reviews were good - and they've earned them. 100% I will go with them again next time I need a storage unit. These people all need raises - seriously, their patience and professionalism had me floored.
-
June 2023 by Elizabeth Lee
Best costumer service I received in KC when looking for storage units! I went searching to many other storage places in KC but none of them were as friendly or as nice as this establishment. I was helped by a man named Ash, he was very friendly, helpful, and attentive to my time restraints when looking for units. The space appears to be very clean and is a good size for my needs. The price was also very reasonable when needing a unit for only a few months. I would currently recommend looking here for storage units and ask for Ash when you do!
-
June 2023 by Elizabeth LaFuente
Very friendly and so clean. I was very satisfied with Extra Space Storage. Anyone that is moving and needs a storage this is the place for your belongings. Highly Recommend.
-
June 2023 by Spela G.
This place is really clean with great customer service. The manager, Ash, is wonderful and readily available if you need anything. The pricing is also very reasonable compared to other places I looked. Definitely recommend if you need storage!
