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January 2024 by Jose Luis Ayala
Auto service done by trustworthy people.Staff kept me updated on vehicle status. They were descriptive and thorough and answered all my questions and addressed my concerns.The staff seems to care about their customers and the work they perform for them.
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January 2024 by Cindy Hopewell
The staff there is always so nice and yet professional! They do everything they can to accommodate us and I Ben called yesterday to tell them thank you again!
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January 2024 by Larry C
I got what I asked for and so far am satisfied with my purchase.
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December 2023 by c moi
Visited this location,they are chronically under staffed and happy to get rid of customers, they appear to be an independently owned franchise with lots of issues, they didn't perform the required alignment or tire change. Their excuse my rack and pinion was very off, well if they had changed the heavily worn tires they would have gotten better points of reference for the alignment. This location appears to be chronically under staffed and they were just so happy to get rid of me..oh oh they sent me an email saying I need a rack and pinion replacement and steering column work for over $2k . I know there is nothing wrong with my rack and pinion, my front wheels are of different sizes since I'm using a spare which is displacing my rack and pinion even further..and a standard alignment can't be done without tire replacements and not to mention i fixed my struts and my alignment is just horrible....long story short I fixed my Struts and I badly need an alignment only and this guy's aren't a honest repairshop... and so shop elsewhere.
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October 2023 by Dean
Don’t ever go here for anything. I took my truck here for an alignment and they tried to push unnecessary repairs. I just rebuilt everything under the front end of my truck and just need an alignment. They called me hours later saying they couldn’t do the alignment because the pitman arm and wheel bearings were bad. I don’t think they counted on me being a mechanic. I told them I’d take it somewhere else then and I’d be there to get it. Even if those parts were bad it doesn’t have anything to do with being able to align the truck.I picked up the truck and took it back to the shop I work at and checked it out.Pitman arm was fine and so was the wheel bearings. They are either ignorant or dishonest.
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August 2023 by Joshua J.
My tires weren't holding air, so I called and scheduled an appointment. After hearing my situation Tyler ordered tires and we set up an appointment for Saturday.When I arrived, they got my car into the bay in less than 5 minutes.John then pointed out cracks in the rims. They were honest, efficient and showed me the issue.The Team there is hard working and know what they are doing. I left the shop feeling confident. After I got the new rims, they put the new tires on them and I feel secure driving !
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August 2023 by Joshua Judy
My tires weren't holding air, so I called and scheduled an appointment. After hearing my situation Tyler ordered tires and we set up an appointment for Saturday.When I arrived, they got my car into the bay in less than 5 minutes.John then pointed out cracks in the rims. They were honest, efficient and showed me the issue.The Team there is hard working and know what they are doing. I left the shop feeling confident and I will be back!
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August 2023 by Michelle Durham
I would have given zero if it were an option . I have used Firestone for the past 25 years . I was recently working in Kansas City and needed a tire repaired after I discovered a Screw in the tread . I had just purchased 4 firestone tires a few days before since I was going to be working in Kansas city and Driving back and forth every week from Wichita . I am a nurse and worked the night before until 7 am , i waited at this firestone until 8am when they opened . I was the first one that arrived . The gentleman at the counter was very unfriendly , I explained my situation , and that i was a single woman alone working in town and needed the tire either repaired or to replace it with the spare and i would have it taken care of Friday when i arrive back in Wichita . The man at the counter stated “ I only have 3 employees and don’t have the time to take care of you “ I explained i had to work again that night and had no one to help me get back and forth . He was very rude and didn’t want to be bothered with my situation . I have never been treated so badly . I am a health care worker and I would never treat anyone the way I was treated . I always thought firestone had a good reputation , but this was very upsetting . I would not recommend using this location or firestone in general at this point .
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July 2023 by Dawn S
Took my vehicle to firestone after being referred by warranty company as one of the service providers they use. Spoke w ROY before service was discussed, stated it was warranty covered n referral was advised by auto warranty. Which he advised they took, after 24 hrs he contacts as tho we had not discussed warranty n abruptly stated "well I don't think we take them n I'll have to check w so n so". Not a good 5 mins he calls back advising "we didn't take the warranty n the diagnostic would be 140$." So in otherwords, after speaking w you and advising; you do take it but you refused to take the phone number to contact the warranty company. You state "its not covered." this was the reason why I had it towed to your facility. I'll just have it towed to the dealership.
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July 2023 by Tyler Henley
Called and the guy answered very rude and disrespectful said they didn't have tires and offered zero help
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May 2023 by Amber VonDerBruegge
Great service and price
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April 2023 by Megan Clement
I will never go anywhere else to get my car serviced! This is my place! The guys here are honest with me always. They do not try to get over on me because I'm a woman! And they are super nice to me. They listen to me when I am telling them the issues I am having.
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February 2023 by F-35 Trucking Inc
What a joke of a place the guy didn’t want to work so he gave me a 6 days estimate to dismount a tire and mont a new one . The tire wants even in the vehículo I got it on the back of the pick up . To the owner of this place fire this guy and hire someone who wants to work
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January 2023 by Anthony Evangelista
I would have given them 4 stars since they did get the lifetime alignment and since they completed that on time, but when they gave me an estimate to replace control arms and motor mounts they lost all my respect mainly since they tried gouging me almost 300% mark up on parts....they buy the parts from AutoZone for $230 and then marked them up to $499. They did the same on several motor mounts...I can order all the parts on Autozone for about $750, the same parts they wanted to charge me $2,300....sorry to say but seems like a dishonest shop trying to gouge customers.Service: Wheel alignment
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November 2022 by Carlos Soto
Very un happy with fire stone on Kansas ave. I went in for an oil change. Received my truck noticed my drive way was full with oil. Popped my hood no oil cap. Checked oil no oil in the engine. THIS IS A BRAND NEW ENGINE THROUGH WARRANTY I HAVE TO GET MY OIL CHANGE DONE AT A “professional” shop. I called Firestone on Kansas ave. According to sales. Manager will get a hold of me never did That is not the bad part. The next day I decided to walk in! I started to express towards my engine as mostly any one would very upset especially after the same guy told you the manager will get of hold me but never did! Sales associate walked up to me got in my face shoved his body against mine and told me to leave as everything escalated so quick. Never go to Kansas ave Firestone the sad part is I USE TO WORK THERE! Doing the same thing the sales associate did and not once have I ever reacted in such a way! I understand and help my clients instead of kicking me out and escalating the situation
