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March 2024 by Grant B.
Needed one tire fixed or replaced that took them 3 days to fix. They NEVER called to update me on the vehicle or progress. Lied to me about them starting to work on my car multiple times. You are better off taking it to Walmart.
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February 2024 by Marcy Davis
Chris and his team are the most caring and helpful! I appreciate the honesty, accuracy, and thoroughness. I will continue to go to this shop and recommend friends!
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February 2024 by Patrick Smith
When I got the road hazard package, I was not planning on using it less than a week later, but in KCMO you can't take a chance with the roads. They got me in and fixed with a new tire in less than a day with no appointment. These people are great!
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January 2024 by Kelly Farmer
I just called because my tire is flat and I'm stranded with three kids in the car. The person who answered the phone asked to put me on hold and I hadn't heard him because one of my kids was talking so I'd asked him to repeat what he'd said and he said "Can I put you in hold" in a very slow and very condescending tone. He then later answered and said he wouldn't be able to look at it today but I can drop it off. I explained that I couldn't do that with three kids and he then rudely stated that he has 30 appointments he's trying to get through and then sighed loudly and said "But you can come by and I can try to see if I can look at it today" in a super annoyed tone of voice. He then said to someone else who was there "I'll be with you in a minute sir." in a tone clearly meant to imply that I was wasting his time. It was so off-putting I just told him I'd call somewhere else. I'd rather have my car towed then go to someone who is so insultingly rude just because they are close and I have a flat. That's supposed to be their job. I get that they're busy but there is no cause for rudeness when someone calls about a flat. It's a tire shop. That's what it's supposed to be for. I'll take my business somewhere that respects their customers. Unless you like being talked down to I would recommend calling someone else.
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January 2024 by Shirley Laird
They were able to handle my needs in a timely manner.
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January 2024 by C Troz
Great customer service
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January 2024 by marolyn porter
Friendly and professional staff,prompt service
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January 2024 by Paul Stubitsch
The guys in the shop are very easy to work with. I got great advice selecting a snow tire and wheel package for my 2017 Miata a few years ago. I have them switch up my snow and summer tires every year as well as have other work done there. I trust these guys.
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December 2023 by Troy S.
Engine light popped on before my 400+ mile drive back home. Just dropped by for walk in and they took the absolute best care of my vehicle, incredibly quick too. I appreciate their realistic suggestions for servicing, and not wasting my time or wallet. Thank you.
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December 2023 by wendy casebier
Ok. This sadly is a part 2 complaint. The Truman location had our car three different times over a span of a month. Not going to list their dirty laundry on here as I laid them flat already on that review. This location at least could diagnose the problem correctly the first time. However, the diagnosis has to do with our brakes, which were not a problem until after the Truman crew overtightened them the first time they worked on our car. The Wornall location wants over a 1000$ to fix their screw up. Luckily we have family in the auto industry in St. Louis who informed us the parts even at a premium level only cost at best 300$. Nice try Wornall go pull the wool over someone else's eyes. Firestone seems to have a nice little racket going on I guess. And not only that we had trouble getting our car back from the Wornall crew. Firestone website for this location and Google maps both said the place closes at seven. We walk in at 630, DOORS UNLOCKED, to be aggressively told "WE'RE NOT OPEN". We didn't owe any money, everything was already paid for, we just needed the keys. AND WE THE CUSTOMERS, politely responded with that information even though we were being talked to unprofessionally. The guy throw his hands on the air while telling us he'd still have to process us through the system. We had to return the next day to get our keys to our car. So folks. Save yourself time, money, stress, and your overall peace of mind and DONT GO TO ANY FIRESTONE LOCATION. This company needs an overhaul.
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November 2023 by Heath Farrar
Called the day before to make sure they could fit me in for a simple oil change and tire patch. Dropped off my car at 8 when they opened. Came back at 5:30 pm and was told they couldn’t get it done. I told the rep I left it here at 8 am and didn’t get a call all day. Nothing. No apology or anything. Not even a shrug. Just asked if I wanted to leave the ticket open and leave the car or bring it back tomorrow. I thanked him for my keys and let him know I don’t have time for a repeat incident so I wouldn’t be having the work done there. Still no attempt to make it up or even a simple apology.
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November 2023 by Wanda Brown
Very helpful and informative. They do the diagnostic. And relay the importance of what needs to be done and what can wait. I also like that their credit card has the delayed interest on the card if you pay within 6 months. The larger the bill, the months are extended. I have been dealing with Firestone for 15 years. If I have a problem with a repair, they honor it and fix it.
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October 2023 by Bowen L.
I just came by to pump my tire. The staff basically let me wait there for 15 minutes without further responses. This ain't the way of doing business. No matter how many customers are there, you gotta let them know how many are waiting in line and how long you are estimated to wait. Firestone just unprofessional as it always is, no matter where it is
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October 2023 by Kevyn Johnson
I made an appointment for a simple tire patch and they kept my car for several hours and did not service my car at all. When I went to pick up the car, they initially refused to give me my car back, claimed the tire was "impossible to repair," I had transmission failure, my battery was shot, and I had no oil in my car!? when all i had asked them to do was patch the tire. I drove the car to be patched elsewhere with no issues. Do not go here. Waste of time.
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October 2023 by Karijanna Miller
Rude and poor customer service. I see several reviews here on the rude customer service being common. They took a while on my vehicle but was able to get it done.
