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January 2024 by RITA CONTRERAS
I stopped in yesterday afternoon to get a quick tire pressure check since my TPM alarm kept going off due to the very cold temperatures lately. A very nice mechanic named Antonio approached me and asked if he could help me. I said please and he jumped right in and assisted me in Reestablishing my tire pressure To proper levels. He was polite, courteous, and efficient. I hope To see him again soon when I stop in at some point for assistance again At the Goodyear tire!!! Five stars!!!! Thanks Antonio & stay warm! We need
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January 2024 by Green Bean
For the most part the staff was very nice, It was a little frustrating that I scheduled my appointment online for 8:30 a.m. and my car didn't get finished until around 2:00 p.m. at least they called me to let me know I needed to come in later so I didn't have to wait the full 5.5 hours. I understand unexpected things occur but the store overbooked themselves, maybe it is an online scheduling issue but not everyone can just drop off their cars and pick them up later.
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November 2023 by Felicia Garlett
5 Stars is not enough. I wish I could give 10! This store goes ABOVE and BEYOND on my vehicle every single time I bring it in. Its not only the service that they provide but the quality in their work. Michael actually takes the time to understand my vehicle questions and concerns. His quality & service is TOP NOTCH. I will continue going out of my way to this shop for service and will be sending my friends and family as well. Thanks again!!
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November 2023 by Patti Dickinson
My Nissan Rogue dashboard showed all four tires were low. I drove to Goodyear and asked them if they could put air in my tires. A nice girl said, “If course!” I told her I had to be at work in 20 minutes and she said, “No problem”. How refreshing. Pleasant, helpful, quick customer service! And no charge!
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November 2023 by Abby Wineinger
Great service, answered all my questions, and got me in speedy quick!!10/10 recommend!
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August 2023 by Rob Tremble
Do not take your car here.I wouldn’t have them work on a tricycle.I do business with Goodyear because I expect a certain degree of competence and integrity. I can buy tires anywhere (even a Walmart).So I go to the Wornall location to BUY A SET OF TIRES. I am quoted a multi tire price. Amd promised an alignment if I need it.First problem when I pick it up it’s 37 degrees out of alignment and they want me to take it like that, saying they can’t align it. So I have to wait an additional three days for the manager to fix that.Then after I get home I notice the spare is NOT even the same size as the tires they put on. I don’t like that and call to get my spare tire matching what they just put on. He says he’ll do it for the same tire price as the $800 of tires I just bought a few days ago. A multi tire purchase.But when I get in there he’s up charging and charging me to mount the tire. NOT WHAT WE AGREED TO. And he claims free mounting is only for multi tire purchases. I just bought $800 worth of tires in this same location a couple days ago. Not to mention he said he would do it for the same price.They also charged me $17.00 for tire disposal of 4 tires. I took my take off tires with me!!! RIP OFF!These guys are incompetent and they DO NOT honor their agreements or responsibilities to customers.They have seen my last dollar! Purchase here at your own risk. SHAME ON YOU GUYS. How short sided. I own 7 vehicles. And buy a lot of tires.BUYER BEWARE!
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August 2023 by Rob T.
Open appYour location Goodyear Auto Service7620 Wornall Rd, Kansas City, MO 64114Tire shopRob Tremble124 points 28 minutes agoDo not take your car here.I wouldn't have them work on a tricycle.I do business with Goodyear because I expect a certain degree of competence and integrity. I can buy tires anywhere (even a Walmart).So I go to the Wornall location to BUY A SET OF TIRES. I am quoted a multi tire price. Amd promised an alignment if I need it.First problem when I pick it up it's 37 degrees out of alignment and they want me to take it like that, saying they can't align it. So I have to wait an additional three days for the manager to fix that.Then after I get home I notice the spare is NOT even the same size as the tires they put on. I don't like that and call to get my spare tire matching what they just put on. He says he'll do it for the same tire price as the $800 of tires I just bought a few days ago. A multi tire purchase.But when I get in there he's up charging and charging me to mount the tire. NOT WHAT WE AGREED TO. And he claims free mounting is only for multi tire purchases. I just bought $800 worth of tires in this same location a couple days ago. Not to mention he said he would do it for the same price.These guys are incompetent and they DO NOT honor their agreements or responsibilities to customers.They have seen my last dollar! Purchase here at your own risk. SHAME ON YOU GUYS. How short sided. I own 7 vehicles. And buy a lot of tires.BUYER BEWARE!
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June 2023 by Tracy Hall
Friendly & fast service w/ fare pricing. Nice staff & very helpful. They helped get us repaired & back on the road in short order.
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June 2023 by Mia Lukic
Took my car in for an oil change, got a call that there was a nail in my tire and it couldn't be patched and that i needed to pay $300 for a new tire. Took it to costco where i got my tires and there was no nail, no hole, no need to pay $300. Never coming back again.
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June 2023 by Faux F.
I detected a slow leak on my front right tire and after my inspection of the tire discovered a nail embedded in the tread. Took it to Goodyear Tire Shop on Wornall. I have Wheel Lock Lugs on all four tires, I gave the technician my Wheel Lock Key to remove the tire and they inspected it and told me the nail was too close to the sidewall and couldn't patch it. They then showed me a slow leak on the back tire (used soap to detect, bubbles) and I was unaware of that. They then showed me (UPSELL TACTIC) an estimate for 4 new tires $1100. I said I could do that, they then said, "How about only two and we rotate all tires and put the new ones on the front?" I said I couldn't afford all that right now (I'm 70 and fixed income). I told them to wrap it up and I'd think about it. No charge for inspection analysis.I drove home and started to look for my Wheel Lock Key (technicians always leave it either on my seat, in my cup holder or hand it to me. It wasn't there. I called the shop manager and he checked with the technician and he admitted he got distracted and left the Wheel Lock Key ON THE FRONT LEFT TIRE! I checked all wheels and it was gone. It flung off on Wornall Road and now I'm HOSED. I confronted the tire shop and told them they'd have to pay for another one as it was their fault, they agree. I ordered a new key and they paid for it. BUT, I'm never going back because if their technician isn't "FOCUSED on the tasks at hand" what else are they NOT DOING (tighten all lugs correctly, installing ALL parts etc). I was NOT impressed by ANY of the employees (as I observed each) that day. Just wasn't impressed especially each coming in consulting with the manager in his office and 'whispering' - planning 'UPSELL' strategy as in my case? I did witness them telling the guy before me they found an expensive problem and he refused and told another customer his mechanic (he go to auto shop guy) could repair it for a fraction of what they told him.I found 4 new Firestone tires at CostCo for $651 installed beating their $1100 all to hell AND it included 5 years of Road Hazard/Warranty of which Goodyear charges $149 for ONLY a YEAR!I've learned my lesson that I GET ALL MY ITEMS BEFORE I LEAVE. I'm now engraving ON the Wheel Lock Key, my "NAME & RETURN TO OWNER" and applying fluorescent orange tape so it's SEEN.Lesson Learned BY ALL INVOLVED HERE (BOTH SIDES ERRORED).
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May 2023 by Gina. Wilk
They are always nice and do a great job with my car.
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April 2023 by Nika Tsiklauri
Nicole provided exceptional customer service and Robert went above and beyond to ensure my car was fixed properly. Thank you, Robert, for your excellent work and great attitude!
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March 2023 by Alex
This place totally rocks the customer experience. Rob the service manager is extremely professional and patient. Great guy!The techs Jesse and Demetrius are so helpful and super friendly. If you’re looking for a standup experience and not get taken advantage of then this is a great business to use. I’ve used them twice - both for punctured tires living and driving around KCMO.Rob - thank you again, very much appreciate your team. This is Kurt with the Pirelli’s I publish reviews under a pseudo but wanted you know this was from me.
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February 2023 by Mark Fay
My wife and I had a great experience with the entire team. Nichole and Robert are very service oriented and when we had a minor problem with my wife's tire they took care of it without hesitation. Great customer service and very friendly team.
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January 2023 by Sandra Price
This place is next to Big O Tire, and across from Firestone. What's with the placement of three tire stores right next to each other? Well someone recommended me to Goodyear, and the people were super helpful.
