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February 2024 by DJ
Custom wedding rings we had made turned out great! The prices at Kay Outlet were better than the other jewelry stores we went to.
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February 2024 by J G
I was highly disappointed when I when into this location. I went in to look for something for my daughter’s 18th birthday & upon entering I was given a hello from a girl sitting behind the counter . The other woman just looked at me and said nothing . When I was interested in something I asked the price and the girl yelled from behind the counter the price without either one of the women leaving their chair. A Caucasian family then walked in and the two girls immediately rose from their seats and went over to assist them. It was blatant disrespect & discrimination. It was absolutely disgusting to have this happen. I am very disappointed as I was willing to make a nice purchase for my daughter
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December 2023 by Ashley Matzeder
Evan was amazing!!!! He helped my fiancé and I pick out wedding rings an engagement ring for my self, and amazing earrings!!!! Highly recommend him for all your needs!!!!!
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December 2023 by Marina Davis
I left my wedding ring for service over a month ago and it wasn't correctly repaired and my engraving was wiped out. I got a simple apology along with how much it would cost to have my ring properly repaired despite my warranty.I returned to have my wedding ring reserviced along with a much older wedding ring from Kay with wear and tear. The manager was more interested in making a sale on a ring I'd been looking at rather than how to make up for the prolonged and incorrect repair service of my ring. The manager's bad energy and attitude was apparent, very unwelcoming and unpleasant so I refused to leave my rings for service altogether and I would absolutely not dare buy anything from there. It's sad living in Wyandotte County and not being able to enjoy the convenience of shopping at the few places we have nearby due to receiving terrible service.
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December 2023 by david mcgee
Evan is such a great help. I recommend him to everyone. He makes sure you are happy with your purchase and does absolutely anything he can to make customers happy.
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December 2023 by Diane Jennings
Evan and Jeff were over the top with customer courtesy today helping my fiancé and I in buying a wedding band. I would highly recommend Zales at Legends to others needing jewelry!!! I will always remember the time they spent with us!! Thanks again guys!!!
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October 2023 by Esteban Elizarraraz
Jeff and Kristy are amazing people! They both went above and beyond to assist my soon to be wife pick her perfect ring, they answered all our questions, and are very knowledgeable. They made this experience more magical. If Kay jewelers are smart, they need to promote Jeff and Kristy as they are real assets to the company.
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October 2023 by Violet Volts
Had such a nice experience with the employee Jeff. He helped find us a gorgeous opal ring for a great price
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October 2023 by Daniel Adams
Jeff was an amazing employee, helped us through a very hard time! Thank you sir! Highly recommended!
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October 2023 by Tandy Gray
Jeff Taylor is a amazing associate. He always has a smile on his face makes me feel number one when I walk into the store is the most valuable valued employee. I feel that you have a K jewelers outlet. I even will go as far as saying he should be made employee of the month.
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October 2023 by Nicolle Harbor
My friend and I (both African American) walked into this store today 9.16.23 to look at watches and were told to come back when we were able to purchase because we were taking their attention away from their white customers. You’ll notice by scrolling through the reviews that we were not the first minorities to be treated as though we were unable to purchase the jewelry in this store.
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October 2023 by Dr. Carmenaty
The sale brought me in but the service kept me here!! Thank you helping me find the lovely pearls & diamonds ❤️
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October 2023 by soulbird studios
My Mom and I have trusted Kristy with all of our jewelry repair and purchases for years now. She is a wonderful sales associate as are all of the staff at the store.
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August 2023 by Justin Francis
Went here a few weeks ago in search of a pair of Goose pendant gold chains (you have to order they don’t just have if you’re curious). We were surprised at the down to earth/easy going yet also experienced/knowledgeable. Usually in places like this I feel like you usually get one or another but this place has cultivated a environment of professional staff with good personalities that you should walk in and experience.However we had asked one staff member how many geese they could beat in a fight and she had said only one. She could totally beat more than that she just needs some more belief in her own abilities. That would be my only critique.Very good jewelry and very good staff members.
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August 2023 by Jordan Tucker
Great costumer services, and experience Jeff was very helpful and has great gift wrapping skills thar saved me the trouble planning for my wifes birthday
