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January 2024 by Spencer Hardwick
In and out. Good staff and had a great experience.
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December 2023 by Christopher Draven
The most rude front desk clerk. Ignores people who are checked in and then cancels appointments so she didn’t need to bother with them and get a longer lunch.
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November 2023 by JL O
They need to train the people here better! I’ve had dozens of urine drug tests over the years for travel nurse contracts so apparently when they told me to drink water until I could urinate it ended up being too dilute. I even told the lady that worked there that it looked too dilute (since I apparently knew better than the staff from my own observation and experience which their staff must lack or just not care enough to pay attention) and she said it was fine and sent it anyway which was a waste of my time and would have been better if they were trained to know what a dilute specimen is (I typically hydrate a lot to be healthy and in order to pee on demand) but I could have hydrated less for 24 hours and come back the next day. Instead she let me believe it was an acceptable specimen and then cost me two extra weeks of work and pay because I had to go back the next week and get retested which also cost me more time and money so I would NEVER go here again! Your staff needs to be educated and trained properly and not waste time sending specimens that won’t even be tested! Certain criteria like not being too dilute and having enough urine should be met before they even accept the specimen and waste time and money sending it off the the lab.
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September 2023 by Michelle Rowden
This place is AMAZING! Great people who really CARE. As a past cancer patient who needed a high number of blood samples, I can say, this is the best place to get your blood drawn! Hands down! Clean, efficient, and professional!! I can't overstate how good this place is. Don't believe bad reviews.
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September 2023 by Sam Hong
Minimal communication, but not rude. Service was fast and efficient. At best, just a satisfactory experience.
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September 2023 by BeezyBee Britt
Never had any problems since they moved on the 3rd floor. Never had a long wait time so far‼️???
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June 2023 by Victor Arndt
Everytime I came here for drug screening for my new job there’s an issue. Kansas location doesn’t do them which it took me driving there to find out. Also there was no clear indication as to where to go when I can. No one answers the phone. The Gps leads to another building matter of fact to an ER. That’s not even connected. The internet is never working so I have to drive 30 minutes there and 30 minutes back because they can’t do screenings without internet. This has happened 2 times in one week. I setup an appt at 3:30 because I work overnight. They said I couldn’t be seen because they stop drug screening at 315. I may have been able to know this if someone answered the phone when I called. I’ve been here 4 days in a week. Still having been able to take the test. Very frustrating. Wish I could put zero stars ⭐️. Wasting more gas here than on my actual job.
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March 2023 by Sandra Benton
This place is a joke. Had an employee drug test scheduled for 11:15, called at 10:30 because i was going to be a little late. They told us that coming in at 11:30 was fine. Checked in at 11:32 and was told that they don’t do urine test after 1130. That I would need to come back at one. Came back at 1:00, and now it’s 1:30 and still sitting here waiting Worst customer service ever and the front desk girl was so rude.
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February 2023 by Ilyn Chilton
This place is not good. I have been waiting for 1 hour and I went to the front desk and asked her on how long do I need to wait and she said there’s three people ahead of me and I left the place. This place is wasting time especially if you have a busy schedule or a mother. This place need to improve their service.
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January 2023 by Brian Eden
The staff were minimally communicative, but not rude.Their hours are not clearly stated.I've suggested an edit, but based on my visit, it appears their hours are Mon thru Fri, 8:30 AM to 4:30 PM & closed from 12:30 - 1 PM for lunch.For my visit, an employer drug screening, it was important to know, before I wasted time driving there, about their policy of not doing drug screen tests between 11:30 AM To 1 PM.
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December 2022 by Carol H
I had a GREAT experience at Labcorp in Research-Brookside today! They've moved from the 4th floor to the 3rd floor, and their new space is very open and welcoming. They still have the kiosks for check-in, but there's also a technician at the window to help you if you have any questions.I took advantage of their appointment system (new to me) and when I arrived I was seen almost immediately. My phlebotomist was very proficient and put me at ease. My labs were collected quickly and I was in and out in under 15 minutes!Many kudos to Casey, my phlebotomist, for answering my questions at the front desk and then taking me immediately back for labwork. She was friendly and competent, and getting my blood drawn was actually a pleasant experience. Kudos also to Dana, the lab manager, who took the time to chat with me for a few minutes as I was checking in. She sincerely cares about creating the best experience for the lab's clients and is attentive to details about everything from the comfort of the waiting room to the rotation of her staff from front desk to back areas.I used to dread going for lab work. But I received GREAT service from Labcorp in their new setting, and actually look forward to my next appointment there!
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November 2022 by Biancka Razote
I arrived at 9:30 a.m. on a Tuesday without an appointment to get general lab work done. The intake process was quick and easy. The intake personnel and technician was professional and polite. I honestly have nothing negative to say. Overall a great experience!
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October 2022 by Laura Rachel
Not a big fan of the mandatory kiosk but the people were good. Everything was clean, simple, and fast. Thanks
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March 2022 by Katrina Abella
I wish I had read the reviews before picking this location for a test so I could have avoided this place. I checked in twenty minutes prior to my scheduled appointment using the online option provided in my appointment confirmation email. I waited in my car as the e-mail instructed for forty five minutes. I called the lab the check how much longer I would have to wait because my full bladder was really uncomfortable. I explained the situation to the woman who answered the phone and she stated I had not checked in and should just come in. I went into the office and there were two customers in the waiting room. The woman at the front desk instructed me to check in on the kiosk. I replied was already I was already checked in. She asked if I was the person who just called. I said yes and she asked for my order and ID. While she was checking my order, I asked if this location does not use the mobile check in as advertised. She seemed annoyed and stated I must have lost something in translation. The actual testing went quickly. I wish the front desk woman was as nice as the actual lab people.
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March 2022 by Tim shipley
1 hour wait but all the drug screen folks are going in.Guess there’s appointment they say.They got my payment already.Just no idea of the wait time need a little organizing system to let people know.Does anybody work here today people are leaving because of wait time. Poor guy at the desk see this a lot it seems.
