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January 2024 by Valiant Phoenix
My actual name is Jody these people treat me so well I have been sick on in the hospital. I have had people try to do fraud against my account. I've had my wallet stolen to where I didn't have my ID. But the people in the branch in Kansas City Kansas off of State avenue. Have always went the extra mile for me and my family. They are like family and there is no other bank I would ever recommend or use thank you to all of you I hope you all truly blessed.Jodi VogelAccount number for life
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December 2023 by Frank Pencek
My time with Main St. Credit Union was very pleasant and professional. The interview was straight forward with the information I needed, and walked out the door with a packet of papers and feeling that I among family and friends. It was a very pleasant experience I have not found often.
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December 2023 by Rufus Black
My experience was positive. The staff was helpful with transaction.
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October 2023 by Jared Reed
They are understanding and very informative they helped me get my account squared away. Thank you
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September 2023 by Olivia Anderson
5STARS ALWAYS FOR MAINSTREET,THEY ARE THE BEST,the ONLY time I had a Problem was when I had gotten my first loan,there was an Amber/ or Amy who got me approved but she did not give me All of my Money, I guess she may have Pocketed the amount that I did not get, I would call ,Email her , she never would answer, and turned me over to some other person who was No Better, I can’t figure out Why I didn’t contact Corporate/or a supervisor at Mainstreet,what was I thinking, but I have Proof,and Record still of Everything, I think this woman was a horrible thief doing this to me,Amber/Amy YOU KNOW Who You Are #EyeRoll #SMH
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September 2023 by Sierra Thompson
I have had nothing but positive experiences here. I've had an account with them for over a year and I'm super pleased with them.
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August 2023 by Chris Coleman
Nice and easy transaction and the ladies were professional and courteous
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July 2023 by David Osborne
Was able to get all of my questions answered to my satisfaction. My business transactions were easy and quick. The teller was very efficient.
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June 2023 by Janice Perez
Very happy with service at MSCU. (Wyandotte Branch). Longtime member (over 20 years). Cynthia and Lisa are terrific.Thank you!
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June 2023 by Tania C
worst!! Opened an account in March and got my debit card on June 30th. ! And since day one; have not been able to get in account online; every try is a new issue And when I call, I am not given the correct info as why and the correct info to make sure it doesn't happen again. Somehow, the person that open my account made a mistake and Now, No One wants to own up-to-it!! Very bad customer service!!
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June 2023 by Carlos Reyes
I called to ask some questions about opening an account and waited on hold for 30 minutes and 15 minutes. Had to hang up both times. If this is normal, then I guess I better keep lookingI will call back as long as I don't have to wait on hold for more than 5 minutes...
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May 2023 by Patti Shannon
I've always believed that belonging to a credit union is the best banking option. No fat cat bank executives, just a service provided for members by members with all the federal protections afforded regular banking! My first visit to my KCK location was quick, informative and courteous! As a retired teacher returning to my KS roots, I'm grateful that Mainstreet is here providing excellent service to it's members.
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May 2023 by Jill Nelson
Mainstreet Federal Credit Union is a great place to do business. I wish I had switched from using a bank to using a credit union years earlier than I did! The staff is friendly and polite, they answer my questions if I have them, they have notarized things a couple of times.
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March 2023 by Ginger Schoenberger
I love Mainstreet, the people there are always ready to assist. The return calls and/or emails as soon as possible. The website is very easy to move around in as well as the online banking tool.Great place to keep my money!
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March 2023 by Madi Schulte
Juli was so incredibly helpful and patient with us.Opening an account is very straightforward and the staff explains everything very well.Youth accounts here have a reward system that I’m sure will help teach young people about the importance of saving and having a good relationship with your bank/credit union.
