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December 2023 by Carole M.
I have been with this credit union since the 90's. They have always been kind and helpful. They caught a thief trying to get some of my money and denied these 2 transactions. I am so thankful for their employees staying alert to weird things. THANK YOU MIDWEST REGIONAL CREDIT UNION. :)
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December 2023 by Michael A. Palmerin
Awesome, personalized service. Friendly & very capable staff. Here you are not just a number! They care and are so helpful in every dept.
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May 2023 by Jonnie Wright
Always kind and helpful
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September 2022 by Denika Messa
One of the worst banks! Been a member for 33 years which accounts for nothing when their employees don't process your money right!
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June 2022 by Bella Bella
Bank system is always down. Very frustrating. It's 2022. Not 1922.
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April 2022 by Roger H.
So they started taking 5 bucks out of my account every month because there was no activity in the account. Gee thanks I'm letting you use my money but then you steal it because I'm not taking it out. What a crock. AVOID.
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May 2020 by Richelle Nazaroff
This has got to be the most incompetent bank ever. Just to get a new card because they said some fraudulent charges were on my card, It has been 11 days and I still haven't received my passcode. Bank of America will give you a temporary card the same day! DO NOT USE THESE PEOPLE! rude at the drive thru, never smile at you, always act like you are bothering them.and with MY MONEY! THE WORST!!
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January 2020 by Mrs. Consumer
Internet access is iffy, they don't answer their phone, and today the ATM said it was out of money!!!!!
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June 2019 by Kyle Hogue
This place sucks they don't do shared branching here in Wichita
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May 2019 by Andrea Walker
They don't answer the phones. And keep going up $$ on fees. I should had stayed with my old CU!!
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November 2018 by Michele M.
Recently started a project at our home that required more money than we thought. Had to transfer from our savings accounts more than we wanted to . You can only withdrawl a certain number of times. That money was there so we could save for this project. We needed to finish the project before it got too cold. It is bothersome that we deposited every two weeks for a lengthy amount of time only to be told that we couldn't withdrawl the money as the project needed more materials. Sad.
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May 2018 by Ben R.
Small but full service I've been with the KCK branch of this credit union for two years. I use it as a depository for a small business (online income goes here) and they set me up with a car loan that I'm still paying. So far, so good -- everyone I've interacted with has been more than helpful and they've been able to do everything that I'd expect from a banking institution. There were a few hiccups on my end while setting up the car loan but they seemed to handle it pretty well and treated those as 'not anything unusual.' Like most credit unions it is really easy to get an account started (they call it "becoming a member") and there doesn't seem to be any kind of company affiliation - i.e. you don't have to be a specific employee or member of any organization to do banking with them.
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March 2018 by Brenda Ojeleye
Worst credit union to bank with. Half the time their internet is down and I can't check my account online. Customer services is horrible and they never call you back. I will never recommend services at this bank to anyone and glad I found a much better bank to bank with who actually can recognize and call me by my name, appreciates me, and doesn't treat me like garbage such as this bank. Thanks for nothing!
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May 2017 by Judy Finnegan
I switched to MRCU after always being disappointed by my former big bank. The services here are far better and everyone is very helpful. No weird hidden fees and great online services.
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June 2016 by Kaiser K
Have been dealing with them for years now and I love their service. Terry mills is always very professional and very helpful. Always take my customers there for auto loans and she always simplifies everything. Great and friendly people that I highly recommend.