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January 2024 by Sherry W.
Old Navy always has a good selection on clothing items for the family. The sales over the holidays were nice! I was able to add to my wardrobe after weight loss.
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December 2023 by Arielle Pflumm
They closed 45 mins early and would not take the security tag off my sweater that I bought. They were very rude.
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July 2023 by Krishanda Brown
Use to love shopping here not so much now I hate they changed the tank tops
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June 2023 by Chonda
We were refused to use the fitting room 10-15 minutes before closing.
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January 2023 by Kasey Reaves
Awful customer service. Management and staff are condescending.
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January 2023 by Kasey Coulter Reaves
Awful, rude (and hurtful) service at the Ward Parkway location.
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November 2022 by Forrest Dailey
Training is something that every employee needs....Today I was told I was signing up for a rewards card, little did I know it was a credit card.(Employee only mentioned after the fact that it was a credit card.) I DID NOT WANT A CREDIT CARD. Signs also read $7 for pajamas just to learn it only covers the tops and not bottoms. Please read everything carefully because they are not going to explain it to you, kinda feels like I was led into a trap.
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January 2022 by Bae Golden
This store screams sadness from the parking lot. Staff seems unhappy every time I go in. Not sure if it’s the pandemic or what but hopefully it gets better soon for them :-(
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December 2021 by R'destiny
I don’t know who the new managers are nor do I know who the new employee is that answered the phone for me but it was a very unprofessional experience
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September 2021 by Sasha Minx
Great location.
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September 2021 by Aysun Scott
Great prices and fair selection
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August 2021 by Jose Casio
FYI... Old Navy embraces CRT. If your everything anti white, Great. If your white and value your kids future then don't spend your money... Exception, everyone has the right to be a hypocrite. Thank God for freedom and everyone's ability to to have choices but the woke!!!
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June 2021 by Sarah S.
Have shopped Old Navy online and was pretty happy with some of the things I received so I decided to shop in person at this location. The store was SUCH a mess. Unorganized with sloppy clothes everywhere. Still shopped despite the mess. I understand times can still be tough so I made sure I said hi and smiled to all the employees. Not one hello back. No smiles. Staff was rude and obviously unhappy. Dressing room attendant was short and unpleasant and acted like they couldn't be bothered. I still used my "please and thanks " throughout the whole experience but was so turned off by the dismal depressing uncomfortable store, that I put everything back and left. Will not be shopping here again.
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March 2021 by Rachel Keener
My sister and I went to this location on 3/20/21. I would like to HIGHLY suggest the worker that wears the elf ears and elf hat, receive some serious customer service coaching. I had set some of the clothes I was going to purchase down on her cart, apparently. When she walked up, I immediately picked them up and apologized and said excuse me- instead of having decent customer service, she rolled her eyes and said NOTHING. She had a nasty glare on her face the entire time we were in the store. Was it because we had a 2 year old with us, that was being a bit rambunctious? Does Old Navy frown upon children being in the store? Someone should definitely have a heart to heart with elf girl. Also, maybe consider asking her to dress like a professional, not a 5 year old.
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February 2021 by Kayla Bradford
Good sales, decent clearance section!
