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November 2023 by john welch
Purchase was so smooth and Bert Harder was extremely knowledgable and helpful with everything, great customer service! The finance team was super helpful as well and spot on with the numbers… Very Satisfied!
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November 2023 by Brian Andris
I enjoyed my experience with Victory CDJR. Nick Fotunato was very personable, knowledgeable, and easy to work with. My only quibble with the dealership was that since I was a cash customer (no loan on my transaction). they added $1000 to the price on my vehicle. There was no mention of this surcharge in the ads. It was a surprise when we were hammering out the final price. Not the best company policy in my view.
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October 2023 by Brandon DeBaere
I drive 60 miles to go to Victory Ram because of the quality experience and expertise in service I have received. One particular service member went above and beyond to help me with the starting issue of my truck. I went to a couple of other dealerships who just shrugged and could offer a solution. This gentleman was well versed in the cummins diesel and began digging through information to help me find a solution. When the vehicle required a recall, the service manager set me up with a rental until it was completed. The buying experience was good, but the service has sold me, I'll be coming back.
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October 2023 by Karen Jones
Our sales representative Anthony was amazing. He made sure we were comfortable and got exactly what we wanted. Financing was so easy and they were able to get our payments where we needed to be. Our payment includes an extended warranty and gap insurance. If I could give a score higher than 5 stars, I definitely would. I highly recommend this dealership to anyone who is looking for a new or used vehicle. This is our second vehicle we have purchased from dealership and they are simply amazing.
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October 2023 by Suzanne Davis
The service for my Jeep 4xe has always been really great at Victory. They follow up well and get you in and out quickly when it's normal maintenance and not a recall. Even recall was easy as I received a free rental while they repaired it. Would recommend this service department to anyone with a Jeep.
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September 2023 by C B.
They had my truck for three weeks. I was charged over $1000 dollars for them to tell me it will take over $6000 to fix my truck. The only estimate I received was for a $180 diagnostic at the start. I approved the fee and after that all I got was "we need to dig deeper to find the problem". I was told that when they learned more about the trouble they would get me an estimate. The estimate finally came for doing the repair. I was never given numbers with regard to the actual cost they were accruing troubleshooting the problem. Good luck getting anyone to answer their extension or call you back when you leave a message.
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September 2023 by Karen VanderPloeg
Great dealership! Nick our sales guy was awesome and the finance guy Ted was great also. In and out with no hassling! Great experience! Thank you, Nick and Ted! I love my new Jeep Wrangler Rubicon Recon!!
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September 2023 by Jennifer McClure
We knew what we wanted when we came in and Randy did everything he could to make the deal work. The finance office was quick and painless and made the whole buying process very easy. Will definitely buy from them again.
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August 2023 by Steve W.
2 1/2 hours to change 1 car tire and I had an appointment. Very rude service manager and service sales. would not recommend even to my worst enemy. And I even bought a car here. Never AGAIN!!!!
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August 2023 by Brandon Hylton (JcFrK1983)
We had a fantastic time at Victory CDJR! Right from the test drive to the negotiation process, the experience was great. Nicholas and the dealership staff were incredibly attentive, making us feel valued throughout the journey.The test drive was a pleasure, allowing us to explore the vehicle’s features without pressure. As for the negotiation process, Nicholas and the dealership team displayed professionalism and transparency. They listened to our preferences and worked diligently to find a deal that fit our budget and needs, making the entire experience stress-free and enjoyable.Overall, our time at Victory CDJR was characterized by outstanding customer service, a seamless process, and a genuine commitment to meeting our needs. If you’re searching for a dealership that prioritizes its customers and offers a top-tier car-buying experience, Victory CDJR is the place to go. A special shout-out to the service team as well! We encountered an unexpected noise while making a sharp right turn. After inspection, they determined that an ECU update was needed to fix the issue. Because we only had the truck for a week, they waived the ECU update fee. Kudos to their expertise and customer-friendly approach!
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August 2023 by Nicole Graham
Frank over at Victory Dodge was AMAZING! He had talked to my husband over the phone and was ready for us when we came in to test drive. He was personable, relatable, and knowledgeable. He was very up front with us, I always felt like he was shooting us straight which is hard to do at a dealer in my previous experience. I would go see Frank a thousand times over. Excellent customer service. And got us into exactly the vehicle we wanted.
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August 2023 by Kathron Viestenz
We bought a used Grand Cherokee from Nick. He worked really hard to help us out. He is new here but wasn’t afraid to ask someone else for correct info. He didn’t lie or make anything up-we appreciated that. Brent was respectful in showing/teaching Nick the “ropes.” They both made the experience a good one.
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July 2023 by Joe M.
Best dealership I have been to in a long time. Hard working people work there that WANT to earn your trust.
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July 2023 by Maitham Aljishi
I had a problem after I bought a $32.5k car from them, the salesman promised me a second key for the car, and now he says he didn’t.When I complained about the issue to the sales manager, but didn’t get any result.The GM (Danial) called me after a while and solved the problem and apologized for what happened. It’s always feel good to do business with people who care about their customers’ experience
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June 2023 by larissa weidler
When my previous car was stolen and totaled, Victory was here to help put me in a new one. Everyone at Victory works as a team, making sure all of their efforts are to benefit the customer. I came in with specific requests, and instead of shooting me down, they all worked hard to make those requests happen. Bert and Randy helped me until the very end, and I’m almost thankful for the circumstances with my previous car because it led me to this one. I highly recommend giving Victory a visit, you won’t be disappointed.
